Carlos Gonzalez
San Jose
Summary
Accomplished Dining Room Server with a proven track record at Angus House, enhancing customer dining experiences through expert food service skills and a keen focus on customer engagement. Demonstrates a reliable work ethic and a flair for creating memorable moments, leveraging food safety understanding and wine pairing knowledge to exceed service expectations. Hospitality professional prepared to provide top-tier dining experiences.
Overview
23
23
years of professional experience
Work History
Dining Room Server
Angus House
11.2021 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
- Helped create memorable experiences for diners celebrating special occasions by offering personal touches like complimentary desserts or customized menu suggestions.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
Dining Room Server
Casa Natura Restaurant
05.2019 - 10.2020
- Accepted and documented table reservations.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Took orders and delivered food items to residents in main dining room.
- Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Dining Room Server
The Rock Restaurant
12.2014 - 02.2018
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Dining Room Server
Casanova Restaurant
06.2010 - 10.2010
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Accepted and documented table reservations.
Dining Room Server
Aguila De Osa Inn
11.2001 - 04.2010
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Naturalist Guide - Ecotourism
National Institute of Learning
San Jose, Costa Rica11-2000
Food And Beverage
National Institute of Learning
San Jose, Costa Rica12-1998
Skills
- Kitchen Communication
- Customer service focus
- Safe Food Handling
- Food service skills
- Flexible schedule availability
- Food safety understanding
- Service prioritization
- Reliable work ethic
- Customer Engagement
- Professional Appearance
- Fine dining experience
- Wine pairing knowledge
- Food handling standards
Timeline
Dining Room Server
Angus House
11.2021 - Current
Dining Room Server
Casa Natura Restaurant
05.2019 - 10.2020
Dining Room Server
The Rock Restaurant
12.2014 - 02.2018
Dining Room Server
Casanova Restaurant
06.2010 - 10.2010
Dining Room Server
Aguila De Osa Inn
11.2001 - 04.2010
Naturalist Guide - Ecotourism
National Institute of Learning
Food And Beverage
National Institute of Learning
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