Carlos Harper Jr
Pittsburgh
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Red Robin
Tarentum
03.2025 - Current
- Addressed any issues that arose during the shift in a proactive manner.
- Identified opportunities for process improvements through data analysis.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Investigated accidents or incidents occurring during shift hours.
- Resolved customer complaints in a timely manner.
- Assisted customers with product selection when needed.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Resolved conflicts between staff members in a timely manner.
Shift Supervisor
Red Robin
Homestead
07.2024 - 07.2025
- Addressed any issues that arose during the shift in a proactive manner.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Collaborated with team members to improve performance and implement training updates.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Shift Supervisor
Red Robin
Monroeville
03.2025 - 05.2025
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Assigned tasks to team members based on their strengths and skill sets.
- Provided on-the-job training to new staff members.
- Reinforced rules to promote superior employee performance.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Delegated tasks to employees and monitored activities and task completion.
- Assisted general manager with operations game plan and company initiatives implementation.
Shift Supervisor
Red Robin
Robinson
11.2024 - 02.2025
- Addressed any issues that arose during the shift in a proactive manner.
- Collaborated with management to plan special events or promotions.
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
Server
Red Robin
Homestead
03.2021 - 07.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
Host
Red Robin
Homestead
07.2020 - 12.2020
- Provided customers with accurate wait times and monitored waiting list.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Ensured compliance with health and safety regulations within the restaurant.
Banquet Server
Westwood Golf Club
West Mifflin
03.2019 - 01.2020
- Served beverages and appetizers to guests in an efficient manner.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Carried trays of food items from kitchen to dining areas.
- Replenished buffet lines with fresh foods as needed.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Responded promptly and courteously to guest inquiries and complaints.
Sales Associate
Journeys Shoes
Homestead
06.2018 - 02.2019
- Developed promotional strategies to increase sales volume.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
West Mifflin Area High School
West Mifflin, PA06-2019
Skills
- Shift management
- Cash handling
- Customer service
- Staff training
- Conflict resolution
- Process improvement
- Safety compliance
- Problem solving
- Team collaboration
- Performance monitoring
- Customer relationship management
- Attendance oversight
- Task delegation
- Effective communication
- Inventory control
- Continuous improvement
- Inventory management
- Production management
- Operations management
- Safety awareness
- Staff development
- Training and mentoring
- Conflict resolution techniques
- Labor and food cost control
- Scheduling coordination
- Shift reporting
- Customer-oriented
- Staff motivation
Timeline
Shift Supervisor
Red Robin
03.2025 - Current
Shift Supervisor
Red Robin
03.2025 - 05.2025
Shift Supervisor
Red Robin
11.2024 - 02.2025
Shift Supervisor
Red Robin
07.2024 - 07.2025
Server
Red Robin
03.2021 - 07.2024
Host
Red Robin
07.2020 - 12.2020
Banquet Server
Westwood Golf Club
03.2019 - 01.2020
Sales Associate
Journeys Shoes
06.2018 - 02.2019
High School Diploma -
West Mifflin Area High School