Carlos Hepburn
Sales Support Analyst
BETHANIA
Summary
Results-driven Sales Analyst offering 8 years of experience analyzing and reporting on sales data. Well-organized and systematic professional well-versed in creating forecasts for future sales trends and informing and suggesting ways to improve profitability. In-depth knowledge of current economic trends, SWOT analysis and Salesforce. Ambitious individual committed to implementing business solutions to boost profitability and productivity. Proven abilities in developing analytical tools such as pivot tables to support sales activities. Collaborative and hardworking team player with good understanding forecasting, data entry and business processes. Senior Operations Research Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Sales Support Analyst
Dell Panamá
1 2015 - Current
- Provides operational support to maximize sales force productivity by registering the sales opportunities
- Identify issues/process in area of Responsibility to improve customer experience and productivity
- Identify problem areas and initiate or recommend corrective action to appropriate parties
- Review and Analyze Channel Partner deal registrations for incentive program approval
- Negotiate conflicts with direct/indirect sales teams and channel partners
- Specialize in working with complex software deals, Quest and Appassure
- Coordinate and handle conversions of Dell Software Group (DSG-CSG-ISG) deals within both the DSG and Dell Salesforce systems
- Support Dell and DSG software teams with partner, deal registration and channel issues.
- Managed high-volume order processing tasks, ensuring accuracy and timely delivery of products to customers.
- Leveraged CRM tools effectively to maintain accurate records of client interactions and progress towards sales targets.
- Assisted in developing targeted marketing campaigns, leading to higher lead conversion rates.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Collaborated with cross-functional teams to develop strategies for boosting revenue growth.
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
- Evaluated the effectiveness of promotional campaigns and provided insightful recommendations, resulting in better allocation of marketing resources.
- Designed data optimization and interfaces for user interaction.
- Contributed to product development efforts by gathering customer feedback and sharing insights with the product team.
- Coordinated trade show presence for the company, securing booth space, managing logistics, and promoting brand exposure at industry events.
- Presented results of mathematical modeling and data analysis to management or other end users.
- Developed written documents and reports related to programs and operations.
Sales consultant and cash management
Inversiones Dayal Internacional
1 2012 - 1 2015
- Manage daily and weekly inventory Accounts payable and bank deposits
- Working with clients to understand their needs and to agree the scope of each consulting project.
- conducting research, surveys and interviews and analyzing data to gain insights into the business.
- analyzing statistics.
- detecting issues and investigating ways to resolve them.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Created detailed sales presentations to communicate product features and market data.
Collection agent
Integrity Solutions
01.2013 - 01.2014
- Call Center Collection agent Customer care Technical support Bilingual corporate sales
- Evaluated debtor creditworthiness by analyzing financial statements, conducting background checks, and assessing risk factors.
- Managed a large portfolio of accounts, prioritizing action based on risk level and potential revenue recovery.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
- Developed and documented collection procedures and policies to comply with government regulations.
- Established relationships with customers to encourage payment of delinquent accounts.
Education
Business Management -
ISAE UNIVERSIDAD
Panama03.2024
Business
Lean Six Sigma
Panama 05.2001 -
Technical in Microsoft Office -
Basic Portuguese (Dell) - undefined
Lean Six Sigma Yellow Belt International Certification (BPI) - undefined
Skills
Problem-solving aptitude
Timeline
Collection agent
Integrity Solutions
01.2013 - 01.2014
Business
Lean Six Sigma
05.2001 -
Sales Support Analyst
Dell Panamá
1 2015 - Current
Sales consultant and cash management
Inversiones Dayal Internacional
1 2012 - 1 2015
Business Management -
ISAE UNIVERSIDAD
Technical in Microsoft Office -
Basic Portuguese (Dell) - undefined
Lean Six Sigma Yellow Belt International Certification (BPI) - undefined
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