Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Alexander Cabrera Tavarez

Dickson City

Summary

Dynamic owner of C & M Auto Transport LLC with proven expertise in customer relations and small business operations. Enhanced client satisfaction through exceptional service and strategic negotiation, leading to increased repeat business. Skilled in effective communication and team leadership, consistently optimizing delivery processes to ensure timely and efficient service.

Overview

11
11
years of professional experience

Work History

Owner

C & M Auto Transport LLC
08.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Gilrane Provisions

Truck Driver
07.2017 - 12.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

R & R Distributor

Truck Driver
02.2014 - 06.2017
  • Streamlined distribution processes for improved efficiency and reduced delivery times.
  • Increased customer satisfaction by providing exceptional service and support to distributors.
  • Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
  • Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
  • Developed strong relationships with key accounts, leading to increased repeat business.
  • Contributed to revenue growth by identifying new sales opportunities and closing deals successfully.
  • Monitored competitive activities, adjusting strategies to maintain market leadership.
  • Implemented customer feedback system to identify product preferences, leading to more tailored inventory selection.
  • Improved delivery schedules by optimizing routes, minimizing delays and enhancing customer satisfaction.
  • Enhanced customer satisfaction by providing detailed product information and efficient order processing.

Education

High School Diploma -

Colegio Padre Fortin
Santiago, Dominican Republic
06-2002

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Negotiation
  • Service quality assurance
  • Attention to detail
  • Customer service
  • Decision-making
  • Team leadership
  • Effective leader

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Owner

C & M Auto Transport LLC
08.2020 - Current

Gilrane Provisions

Truck Driver
07.2017 - 12.2020

R & R Distributor

Truck Driver
02.2014 - 06.2017

High School Diploma -

Colegio Padre Fortin

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Carlos Alexander Cabrera Tavarez