CARLOS F. GONZALEZ A.
CHITRE,PANAMA
Summary
HR Advisor and Project Manager with 20 years of experience in HR Operations, skilled in leading global teams to implement effective solutions for complex projects. Expertise in enhancing customer experience and optimizing resources throughout project lifecycles. Proven ability to drive strategic initiatives and improve organizational efficiency while ensuring stakeholder satisfaction. Strong work ethic and adaptability, with a track record of mastering new skills independently.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Advisor and Project Manager
Dell Panama
01.2013 - 12.2024
- Managed HR projects, delivering measurable improvements in processes and team guidance, achieving a 90% efficiency increase.
- Developed project lifecycles, optimizing resource allocation and achieving project goals, resulting in a 90% project completion rate.
- Led global Customer Credentialing Program, streamlining post-background check processes, enhancing Service Level Agreements.
HR Information Management Sr. Analyst
Dell Panama
01.2011 - 01.2013
- Configured Workday codes for compensation projects, enhancing system accuracy and efficiency, achieving a 90% accuracy rate.
- Provided backend support for HCM, CRM, and MyHR, ensuring seamless system operations and reducing system downtime by 20%.
- Conducted extensive data entry and audits, maintaining high data integrity and reliability, resulting in a 95% data accuracy rate.
HR Information Management Analyst
Dell Panama
01.2009 - 01.2011
- Conducted extensive data entry and CSA audits, enhancing data security protocols and maintaining high data integrity.
- Supported organizational maintenance using PeopleSoft/Workday.
- Restructured business unit organizational tree, optimizing workflow and ensuring accurate job-salary alignment.
HR Administration Specialist
Dell Panama
01.2008 - 01.2009
- Managed vendor payments, enhancing efficiency and reducing costs through strategic vendor agreements.
- Completed TA requisitions, improving hiring processes and reducing time-to-hire.
- Developed and implemented New Hire Projection Reports for US and Latin America, improving workforce planning and resource allocation.
Sales Support Sr. Assistant
Dell Panama
01.2007 - 01.2008
- Process sales orders from Sales Teams.
- Outbound calls to confirm sales orders a
- Developed and maintained relationships with external partners and stakeholders to support business objectives.
- Compiled data from multiple sources into concise summaries for executive review.
Inside Sales Representative
Dell Panama
01.2006 - 01.2007
- Home Users (US) Parts & Upgrades Sales Representative.
- Conducted outbound and inbound calls to existing clients to upsell products or services.
- Prepared detailed sales reports for management review.
- Assisted in resolving customer complaints in a prompt manner.
Logistics Agent (Customer Support)
Maersk Logistics
03.2006 - 09.2006
- Cargo Consolidation from US, Europe, Asia - to Colon Free Zone.
- Resolved discrepancies between orders received and actual deliveries received.
- Analyzed data from various sources to identify trends in supply chain performance.
- Handled customer inquiries about order statuses and provided updates in a timely manner.
- Collaborated with other departments within organization to ensure smooth operation flow.
Human Resources Assistant
Apolo - Colon Free Zone
07.2005 - 09.2006
- Managed employee relations issues, including grievances, complaints, and disputes as needed.
- Assisted in developing training programs for staff members.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
Education
MBA - Business Administration with Esp. in Human Resources
Universidad Interamericana De Panamá
Panama City12.2016
Postgraduate - Upper Management
Universidad Interamericana De Panamá
Panama City12.2016
Bachelor of Business Administration - Tourism (Hotel & Restaurants Administration)
Universidad Católica Santa María La Antigua
Panama City12.2010
Skills
- Project Management
- HR Operations
- Customer Experience
- Workday
- Oracle
- Vendor Management
- Sales Support
- Logistics
- Customer Support
- HR data analysis
- Organizational development
- Background checks
- HRIS systems
Certification
English Certification - C2, EF SET, https://cert.efset.org/3p2YxM, 05/01/25
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
HR Advisor and Project Manager
Dell Panama
01.2013 - 12.2024
HR Information Management Sr. Analyst
Dell Panama
01.2011 - 01.2013
HR Information Management Analyst
Dell Panama
01.2009 - 01.2011
HR Administration Specialist
Dell Panama
01.2008 - 01.2009
Sales Support Sr. Assistant
Dell Panama
01.2007 - 01.2008
Logistics Agent (Customer Support)
Maersk Logistics
03.2006 - 09.2006
Inside Sales Representative
Dell Panama
01.2006 - 01.2007
Human Resources Assistant
Apolo - Colon Free Zone
07.2005 - 09.2006
MBA - Business Administration with Esp. in Human Resources
Universidad Interamericana De Panamá
Postgraduate - Upper Management
Universidad Interamericana De Panamá
Bachelor of Business Administration - Tourism (Hotel & Restaurants Administration)
Universidad Católica Santa María La Antigua
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