Carly Hoffman
Lock Haven
Summary
Dedicated professional with extensive experience in managing operations across various roles. Known for exceptional problem-solving and documentation skills, fostering teamwork and efficiency. Committed to optimizing workflows and delivering outstanding customer service to enhance overall satisfaction.
Overview
14
14
years of professional experience
Work History
Traffic Manager
Schlesinger Communications
08.2020 - Current
- Managed cross-departmental communication to ensure timely project delivery and client satisfaction.
- Managed traffic operations to optimize project workflows and resource allocation.
- Developed and managed document tracking procedures and data gathering processes.
- Processed billing statements accurately and timely to ensure client satisfaction.
- Kept accurate billing records, identifying errors and implementing corrective actions.
Shift Manager,Waitress,Delivery Driver,Production
ARC Restaurants
07.2012 - 09.2024
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices for service excellence.
- Streamlined operational processes, increasing efficiency while maintaining compliance with health regulations.
- Handled customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
Front Desk Associate
Hampton Inn Suites
01.2018 - 04.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room reservations, utilizing hotel management software to optimize occupancy rates.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and company policies to enhance team performance.
- Streamlined communication between departments to improve service delivery and guest satisfaction.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Alcohol Desk
Weis Markets Inc
05.2019 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Server
Dennys Restaurant
04.2017 - 10.2018
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery, streamlining operations during peak hours.
- Trained new servers on menu knowledge and service protocols, fostering a cohesive team environment.
- Managed cash handling and processing transactions efficiently, maintaining accuracy in daily financial reporting.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Central Mountain High School
Mill Hall, PASkills
- Documentation skills
- Data entry
- Deadline oriented
- Invoice reconciliation
- Report generation
- Month-end billing
- Teamwork
- Problem-solving
Timeline
Traffic Manager
Schlesinger Communications
08.2020 - Current
Alcohol Desk
Weis Markets Inc
05.2019 - 08.2019
Front Desk Associate
Hampton Inn Suites
01.2018 - 04.2022
Server
Dennys Restaurant
04.2017 - 10.2018
Shift Manager,Waitress,Delivery Driver,Production
ARC Restaurants
07.2012 - 09.2024
High School Diploma -
Central Mountain High School