Summary
Overview
Work History
Education
Skills
Timeline
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Carmella Pringle-Kuzdro

Peckville

Summary

Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.

Overview

17
17
years of professional experience

Work History

Personal Banker

Fidelity Bank
11.2018 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Greeted customers and delivered information about new account processes.
  • Verified customer identity and reviewed documentation for accuracy.
  • Increased branch revenue by cross-selling banking products tailored to individual client needs.

Sales Associate Coordinator

Gabes, Gabriel Brothers
04.2018 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Customer Care Coordinator

TJ Maxx, TJX Companies
09.2008 - 04.2018
  • Took ownership of customers issues to follow problems through to resolution.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Reduced customer complaints by proactively identifying potential issues and implementing solutions.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Achieved timely response times by prioritizing tasks effectively under pressure in a fast-paced environment.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Education

Academic

Scranton High Schlool
Scranton, PA
06-1995

Skills

  • Relationship building
  • Branch operations
  • Customer service
  • Customer satisfaction
  • Professionalism
  • Product knowledge
  • Sales experience
  • Reliability
  • Task prioritization
  • Marketing campaigns
  • Time management
  • Cash vault audit
  • Credit assessment
  • Upselling
  • Financial statements preparation

Timeline

Personal Banker

Fidelity Bank
11.2018 - Current

Sales Associate Coordinator

Gabes, Gabriel Brothers
04.2018 - 11.2018

Customer Care Coordinator

TJ Maxx, TJX Companies
09.2008 - 04.2018

Academic

Scranton High Schlool

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Carmella Pringle-Kuzdro