Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Carmen Brandaris

Carmen Brandaris

Sales Operations Analyst
Panama Oeste

Summary

Motivated to maintain customer satisfaction and contribute to company success and growth. Proving my ability to establish rapport with the clients. Excellent time management, prioritization abilities and very reliable.

Overview

11
11
years of professional experience
4022
4022
years of post-secondary education
2
2
Languages

Work History

Sales Operations Analyst

DELL Panama
04.2022 - 05.2025
  • Collaborated with sales executives and case management to determine areas that could be improved.
  • Overhauled outdated product descriptions and pricing, improving overall presentation and engagement with customers.
  • Ensured compliance with legal regulations regarding product listings and information accuracy within the catalog contents.
  • Coordinated efforts between various departments to resolve any discrepancies or issues related to the catalog content efficiently and effectively.


Senior Technical Support Associate

DELL Panama
10.2019 - 04.2022
  • Escalated tickets as necessary per established escalation policies.
  • Provided assistance with the detection and recording of possible Problems.
  • Assisted with multiple software installations, such as MS applications, WebEx, VPN, etc.

Customer Service Specialist

DELL Panama
10.2018 - 10.2019
  • Managed orders and invoices using order management and invoicing software.
  • Worked with vendors and supply distributors to process bulks.
  • Process return requests for US and Canada partners.

Technical Support Agent

NTT Data
09.2016 - 09.2018
  • Performed password resets, break fix and network connectivity troubleshooting.
  • Provided technical support for corporate users including setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users).
  • Monitored the status and progress for diagnosis towards fulfillment of Service Requests.

Sales Specialist

First Pay Loans
09.2015 - 05.2016
  • Provide customers support related to the payments of the loans they had received from the company.
  • Team Leader and support contact for coworkers.
  • Offered customers loans for up to 1k based on their bank account information.

Customer Service Representative

Alorica
02.2014 - 05.2015
  • Offered support and assistance to customers reporting an accident where their vehicles were involved.
  • Update handwritten police reports and policy documents to digital format on the Database.

Education

University Preparation Certificate -

BYU-Pathway Worldwide

High School Diploma -

Giordano Bruno Institute

Elementary School -

Tomas Martin Feullet

Skills

    Excellent Communication skills in both ENG/SPA through Email, Phone and Chat

    Empathetic and Passionate about innovative technologies

    Great at dissolving tense situations with respect and calm to better assist the customer

    Fast learner on Service Offered

    Problem Solving Skills

    Online Teamwork and collaboration

    Leadership and time management

    Data analysis

References

  • German Miranda – Sales Operations, Senior Analyst (DELL) – 66845364
  • Suyapa Sierra – Product Offer Management Advisor (DELL) – 62040402

Timeline

Sales Operations Analyst

DELL Panama
04.2022 - 05.2025

Senior Technical Support Associate

DELL Panama
10.2019 - 04.2022

Customer Service Specialist

DELL Panama
10.2018 - 10.2019

Technical Support Agent

NTT Data
09.2016 - 09.2018

Sales Specialist

First Pay Loans
09.2015 - 05.2016

Customer Service Representative

Alorica
02.2014 - 05.2015

University Preparation Certificate -

BYU-Pathway Worldwide

High School Diploma -

Giordano Bruno Institute

Elementary School -

Tomas Martin Feullet

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Carmen BrandarisSales Operations Analyst