Carmen Sharp
Philadelphia
Summary
Results-driven retail sales professional with over 15 years of experience in customer service and merchandising. Skilled in analyzing operations and implementing strategies to enhance performance. Demonstrates strong organizational and interpersonal skills, effectively managing multiple customer-related tasks and resolving complex issues. Recognized for dedication to achieving positive outcomes and fostering collaborative team environments.
Overview
15
15
years of professional experience
Work History
Order Picker and Packer
Amazon
Paulsboro
10.2018 - Current
- Ensured accurate packaging of products for timely shipping and distribution.
- Verified customer orders and placed them on delivery systems.
- Processed merchandise for customer orders.
- Conducted quality assurance inspections on items prior to packaging.
- Followed standard operating procedures for efficient packing operations.
- Inspected packages for accuracy and completeness before shipping.
- Wrapped items securely using appropriate packing materials.
- Verified labels for appropriate order numbers and item specifications.
Human Resources
United Parcel Service
10.2020 - 02.2023
- Manage the staffing process, including recruiting, interviewing, hiring and onboarding
- Ensure job descriptions are up to date and compliant with all local, state, and federal regulations
- Developed training materials and performance management programs to enhance employee understanding of job responsibilities
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Assisted Human Resources team with administrative tasks.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Hired employees and processed hiring-related paperwork.
- Maintained employee records and updated HR databases to ensure accuracy and compliance.
- Organized employee engagement activities to foster a positive workplace culture.
- Develop training materials and performance management programs to help ensure employees understand their job responsibilities
- Safeguarded sensitive personnel information to ensure confidentiality.
- Organized employee engagement activities to promote a positive workplace culture.
- Participated in team meetings to discuss HR initiatives and recommend improvements.
- Supported Human Resources staff during projects.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Customer Service Associate
Walmart, Inc.
Philadelphia
03.2016 - 10.2018
- Duties include processing cash, check, and credit card transactions as well as assisting customers with various questions and/or issues.
- Described and explained operation of merchandise to customers.
- Conducted walkthroughs with manager to enhance interior visual displays and improve store presentation.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product inquiries and support.
- Resolved customer complaints, fostering satisfaction and building customer loyalty.
- Educated customers on promotions and store policies to enhance their shopping experience.
- Handled cash register operations accurately during peak times.
- Welcomed customers at store entrance and identified their needs.
- Assisted customers with returns, exchanges, and refunds.
- Conduct walkthroughs with the manager to discuss interior visual displays and store presentation.
- Aided customer service initiatives through effective communication and enhanced relations through friendly, knowledgeable, and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Home Health Aide
Bayada Nursing, Inc.
Philadelphia
10.2014 - 03.2016
- Monitoring the clients' food intake and output
- Assisted with medications and accompanied clients to medical appointments.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Provided companionship and emotional support to enhance client well-being.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Monitoring the clients food intake and output
- Replaced bed linens to ensure cleanliness and comfort for the client. and maintained a clean living environment for the client's safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Implemented safety protocols to prevent accidents and promote a safe environment.
- Monitored client health status and reported changes to healthcare team.
- Collaborated with family members to ensure holistic care approach for clients.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Assist with medications and accompanying clients to medical appointments as needed.
- Duties included visually and physically observing the clients.
- Maintained accurate records of client care and interactions in documentation systems.
- Assisted patients in transitioning between beds, wheelchairs, and automobiles for mobility. in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Customer Service Supervisor
Walmart, Inc.
Philadelphia
11.2011 - 12.2014
- Supervised customer service team to enhance service quality and efficiency.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Collaborated with store management to develop and implement new sales strategies.
- Answered questions and resolved complaints or issues for customers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured good customer service by phone or in-person.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Trained staff on policies, procedures, and product knowledge for improved performance.
- Facilitated communication between departments to optimize workflow and service delivery.
- Collaborated with sales managers and supervisors to ensure timely and successful seasonal transitions.
- Built positive rapport with customers and team members to foster a collaborative and supportive work environment.
- Reviewed produce markdown reports weekly and addressed any concerns with merchandise supervisors.
- Tracked customer service performance metrics to identify areas for improvement and enhance service delivery.
- Addressed customer inquiries to increase customer satisfaction ratings.
Education
General Studies -
West Philadelphia High School
Philadelphia, PASkills
- Product picking
- Order verification
- Packaging techniques
- Quality assurance
- Inventory management
- Barcode scanning
- Operational efficiency
- Safety regulations
- Warehouse safety
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
Timeline
Human Resources
United Parcel Service
10.2020 - 02.2023
Order Picker and Packer
Amazon
10.2018 - Current
Customer Service Associate
Walmart, Inc.
03.2016 - 10.2018
Home Health Aide
Bayada Nursing, Inc.
10.2014 - 03.2016
Customer Service Supervisor
Walmart, Inc.
11.2011 - 12.2014
General Studies -
West Philadelphia High School