Carol Marker
Philadelphia
Summary
I am A Driven professional with excellent communication skills. As the owner of All About U hair Salon & Spa I have a proven track record in customer satisfaction, shown by the large volume of my customer retention and my ability to upsell. My Food service background has enabled me to enhance my customer satisfaction due to my attention to detail, organization, and time management skills, while having to work under pressure and solve problems as they arise. I also Demonstrate proficient administrative skills in word and excel. I am willing to learn and work hard and represent your company in a professional and caring manner. I truly feel that I would be an excellent choice for the position in which i am applying.
Overview
43
43
years of professional experience
Work History
Salon Owner/Operator Technician
All About U Hair Salon & Spa
1994.11 - Current
- Consistently maintain a clean, organized, and welcoming environment for clients and staff members alike.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interact well with customers to build connections and nurture relationships.
- Ensure compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Collaborate with local businesses on cross-promotional events that enhance community engagement.
- Maintain accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Develop strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
Banquet Captain / Ala Carte Server
Adams Mark & Hershey Hotels /Phil. Country Club
1981.12 - 1994.03
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Education
BBA - Business Management
Delaware County Community College
Media, PA09.1985
High School Diploma -
Upper Darby High School
Upper Darby, PA06.1983
Skills
- Going the extra mile to provide the clients with above and beyond service
- Proficient with microsoft word and excel
- Upselling Customer Services
- Tracking Customer Retention
- Extremely organized with attention to detail and planning well
- Work well independently with good time management
- Excel at problem solving and improvising when needed
- Excellent communication skills
- Staff Management
- Marketing
Timeline
Salon Owner/Operator Technician
All About U Hair Salon & Spa
1994.11 - Current
Banquet Captain / Ala Carte Server
Adams Mark & Hershey Hotels /Phil. Country Club
1981.12 - 1994.03
BBA - Business Management
Delaware County Community College
High School Diploma -
Upper Darby High School
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