Carole Bisceglia

• Supervised daily operations, ensuring compliance with healthcare standards and protocols.
• Trained and mentored staff on best practices for patient interaction and service delivery.
• Implemented process improvements that enhanced workflow efficiency within the department.
• Monitored performance metrics to identify areas for staff development and training needs.

• Managed high-volume inbound and outbound calls, ensuring timely resolution of patient inquiries.
• Facilitated appointment scheduling using electronic health record systems to optimize patient flow.
• Trained new team members on call handling protocols and monitored calls for training purposes.

Assist students with daily school activity, as well as classroom assignments, provide support to life skills teacher, organize, and orchestrate activities for students, complete trainings, assist with activities within the school building.

Assist students with daily school activity, as well as classroom assignments, provide support to emotional support teacher, organize, and orchestrate activities for students, complete trainings, assist with activities within the school building.