Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carole Zentz

lebanon

Summary

Dynamic Realtor with a proven track record at Elite Real Estate Professionals, excelling in client relations and contract negotiation. Leveraged strong negotiation skills to enhance property sales and client satisfaction. Expert in comparative market analysis, consistently achieving successful transactions while fostering lasting relationships through personalized service and effective communication.

Experienced with property transactions, client consultations, and market research. Utilizes effective communication skills to build client relationships and close deals efficiently. Track record of leveraging negotiation tactics and industry knowledge to achieve client satisfaction.

Knowledgeable [Desired Position] with robust background in real estate sales and client relations. Successfully facilitated numerous property transactions, demonstrating deep understanding of market trends and client needs. Proven ability to negotiate effectively and provide exceptional customer service.

Overview

26
26
years of professional experience

Work History

Realtor

Elite Real Estate Professionals
02.2022 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.

Hotel Front Desk Clerk

Marriott Fairfield Inns
06.2020 - 08.2022
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Helped in other departments as needed, ie..Kitchen breakfast prep, housekeeping , and as my training allowed stood inn as Assistant Manager .
  • Worked with the venders on a professional level to keep them up to date on the items that were in need of being restocked .
  • Assisted the Sales department tending to our long term contractual guests to price and negotiation a fair price to assure the Hotel and the Clients would be satisfied and maintain a long term referral relationship

Realtor

Iron Valley Real Estate
03.2016 - 05.2022
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Starting in 2018 -2022 I also was the head of Recruiting , recruiting other licensed agents to join our team and training them on our business profile.

Property Manager

Zentz Enterprise
07.2016 - 02.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Entered and processed accounts receivable and payable, deposits , filing and assuring all out going payments were maintained by there due dates .

Realtor

Century 21
08.2010 - 06.2016
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.

Realtor

Realty Pro
01.2000 - 02.2010
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Expanded client base through effective prospecting techniques and referrals from satisfied customers.
  • Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Presented purchase offers to sellers for consideration.

Education

Hotel Hospitality & Management - Business Management

Cornell University
Online
04-2020

Pennsylvania Real Estate License - Real Estate

Pennsylvania Real Estate School
Lancaster, PA
01-2000

Skills

  • Client relations
  • Contract negotiation
  • Strong negotiation skills
  • Comparative market analysis
  • Property marketing
  • Schedule coordination
  • Sales negotiation
  • Market research
  • Property management

Timeline

Realtor

Elite Real Estate Professionals
02.2022 - Current

Hotel Front Desk Clerk

Marriott Fairfield Inns
06.2020 - 08.2022

Property Manager

Zentz Enterprise
07.2016 - 02.2022

Realtor

Iron Valley Real Estate
03.2016 - 05.2022

Realtor

Century 21
08.2010 - 06.2016

Realtor

Realty Pro
01.2000 - 02.2010

Hotel Hospitality & Management - Business Management

Cornell University

Pennsylvania Real Estate License - Real Estate

Pennsylvania Real Estate School

Similar Profiles

CREATE PROFILE
Carole Zentz