Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carolina Ocasio

Hazleton

Summary

Customer service representative looking for a position where I can grow and succeed at my full potential. I have experience with addressing customer concerns, demonstrating empathy and resolving issues swiftly on a timely basis.

Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Diligent professional always ready for challenging work. Completes assignments on time and consistently exceeds performance targets. Reliable in completing quality work and following safety protocols.

Reliable Warehouse Associate with background in inventory management, shipping and receiving protocols. Possess strong organizational skills, ability to handle multiple tasks simultaneously and meet tight deadlines. Demonstrated ability to maintain safety standards and improve warehouse operations efficiency in previous roles. Known for problem-solving abilities and commitment to team collaboration.

Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Amazon
Hazleton
11.2025 - Current
  • Assisted with sorting, organizing, and moving products within the warehouse
  • Used scanners or basic tools to track items and ensure correct placement
  • Followed safety guidelines and workplace procedures
  • Worked with team members to support daily warehouse operations
  • Helped maintain a clean and organized work area

Barista

Starbucks
Kissimmee
06.2024 - 11.2024
  • Customer service
  • Greet customers
  • Took orders
  • Prepared and served a variety of hot and cold beverages according to Starbucks recipes
  • Maintained a clean work environment
  • Ensured consistent quality of drinks all while creating a positive and welcoming experience for each customer
  • Running the cash register
  • Knowledge of the menu and seasonal offerings
  • Teamwork with other baristas

Housekeeper

Eagle Rock
Hazleton
08.2023 - 01.2024
  • Detail oriented to complete daily tasks
  • Perform daily cleaning and maintenance tasks for clients and their common areas
  • Ensured each space is thoroughly sanitized and organized
  • Consistently offer professional, friendly and engaging service
  • Ensure compliance with hotel cleanliness requirements

Associate

Walmart
Hazleton
08.2022 - 04.2023
  • Provided excellent service and resolved any issues in a timely manner
  • Maintained clean and orderly checkout areas
  • Counted cash drawers at the beginning and end of each shift
  • Processed coupons and discounts
  • Accepted payments by cash, credit, check and instant debit

Education

High school diploma or GED -

Hazleton Area High School
Hazleton

Skills

  • Cash Handling
  • Customer Service
  • Product demos
  • Time management
  • Retail Sales
  • Phone etiquette
  • Organizational Skills
  • Order processing
  • Cash handling
  • Problem resolution
  • Organizational skills
  • Communication skills
  • Order picking and processing
  • Heavy lifting
  • Loading and unloading
  • Excellent driving record
  • Data entry
  • Fast typing speed
  • File management expertise
  • Document scanning
  • Microsoft office expertise
  • Keyboard shortcuts

References

References available upon request.

Timeline

Warehouse Associate

Amazon
11.2025 - Current

Barista

Starbucks
06.2024 - 11.2024

Housekeeper

Eagle Rock
08.2023 - 01.2024

Associate

Walmart
08.2022 - 04.2023

High school diploma or GED -

Hazleton Area High School
Carolina Ocasio