Carolina Rivas
Allentown
Summary
Dedicated customer service professional with a strong focus on empathy and consultative sales. Proven ability to resolve issues promptly and enhance customer satisfaction through effective communication. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
zayden transportation llc
Allentown
01.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated effectively with team members to ensure smooth operations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Contacted customers about potential service upgrades, new services and account changes.
Front Desk Agent
Turkey Hill
Reading
01.2024 - 12.2024
- Greeted and assisted guests during check-in and check-out processes.
Warehouse Assistant
Amazon
Allentown, PA
05.2022 - 08.2024
- Organized inventory to ensure efficient storage and retrieval of products.
- Operated forklifts and pallet jacks for safe material handling.
- Assisted in loading and unloading shipments to maintain workflow efficiency.
- Maintained accurate records of stock movements using warehouse management systems.
Delivery Driver
Amazon
Allentown, PA
06.2023 - 07.2024
- Delivered packages to customers in a timely and efficient manner.
- Maintained accurate records of deliveries and customer interactions.
- Inspected vehicle daily for safety and maintenance needs.
- Loaded and unloaded items safely, ensuring proper handling techniques.
- Followed designated routes to optimize delivery efficiency and time management.
Customer Service Manager
International Airport
Dominican republic
01.2018 - 01.2020
- Trained staff on customer service protocols and airport policies.
- Coordinated with security and operations teams for passenger assistance.
- Oversaw daily operations of the customer service desk at the terminal.
Shipping and Receiving Clerk
Ranstad
Allentown, PA
02.2018 - 07.2019
- Processed incoming shipments, ensuring accuracy in item counts and descriptions.
- Organized warehouse inventory, maintaining optimal storage and retrieval efficiency.
- Coordinated with suppliers to track deliveries and resolve shipping discrepancies.
- Assisted in inventory audits, verifying stock levels against system records.
Warehouse Associate
Verizon
Allentown, PA
01.2017 - 08.2018
- Operated forklifts to move materials and products within the warehouse.
- Stacked and organized inventory on shelves for efficient access.
- Conducted regular inspections of equipment to ensure safety compliance.
- Prepared orders for shipment by packaging and labeling products accurately.
- Monitored inventory levels and reported shortages to supervisors promptly.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Customer Service Cashier
McDonald's Restaurant
Florida Gardens
08.2016 - 07.2017
- Assisted customers with menu selections and addressed inquiries promptly.
- Handled cash, credit, and debit transactions accurately during busy shifts.
- Collaborated with team members to ensure smooth service during peak hours.
- Monitored inventory levels of supplies and communicated needs to management.
Education
High School Diploma -
Lincoln Tech
Allentown, PA09-2010
Skills
- Customer service
- Service consultation
- Customer engagement
- Logistics coordination
- Adaptability and flexibility
- Decision-making
- Customer relations
- Empathy and patience
- Technical support
- Executive management support
- Consultative sales
- Scheduling
- Problem solving
- Team collaboration
- Customer education
- Strong teamwork
- Shipping procedures
- Project management
- Data collection
- Staff education and training
- Positive and professional
Languages
Spanish
Professional
Timeline
Customer Service Representative
zayden transportation llc
01.2025 - Current
Front Desk Agent
Turkey Hill
01.2024 - 12.2024
Delivery Driver
Amazon
06.2023 - 07.2024
Warehouse Assistant
Amazon
05.2022 - 08.2024
Shipping and Receiving Clerk
Ranstad
02.2018 - 07.2019
Customer Service Manager
International Airport
01.2018 - 01.2020
Warehouse Associate
Verizon
01.2017 - 08.2018
Customer Service Cashier
McDonald's Restaurant
08.2016 - 07.2017
High School Diploma -
Lincoln Tech
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