CAROLINA ANDREA BRAVO FERNANDEZ
Panama,Panama
Summary
Bachelor of Architecture, with a passion for illustration, marketing and costumer service, with more than 5 years of experience in dealing and communicating with foreign clientele in a remote modality. Specifically in English, in the ways of oral and written communication. Experience in creating and establishing schedules, and itineraries, concerting appointments, sale of products, and extending outstanding costumer service. I thrive in pressurized and fast-paced environments, striving to procure clients with the highest level of costumer assistance. Technologically skilful, I provide a positive attitude, will, and motivation to learn new software, and varied sets of skills. Expert in the field of Digital Marketing platforms and social media, mainly focused on increasing sales and general productivity of the company. Exceptionally organized and motivated. Ambitious, capable of working independently and collaboratively. Compromised to stablish and maintain a positive working environment for all employees. Goal-oriented and committed to multitasking and problem-solving, provides experience helping retain and attracting a solid costumer base.
Overview
7
7
years of professional experience
Work History
Costumer Service Representative
Alorica
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Freelance Illustrator
Self-employed
02.2019 - 05.2023
- Provide excellent costumer service at all times
- Always arrives in a timely fashion, staying professional in all situations
- Effectively managed projects from start to finish
- Kept an open minded and modest attitude, which translated in excellent collaboration and results
- Faced setbacks with determination and persistence
- Presented outstanding discretion and usage of critical thinking
- Promoted the public image of the company and controlled information diffusion to the public/clients.
Personal Assistant
Gema Fernandez Veliz
04.2017 - 11.2022
- Direct managing assistant, keeping track of all aspects involved in production and office management
- Implementation of problem-solving abilities to work through issues and challenges regarding employees, clients, and directive personnel
- Assistant to all administrative personnel, and acted as first contact to visitors and clients
- Answering phone calls, greeting clients and managing Reception responsibilities
- Compiled data on personal information and managing schedules
- Administration of office's database, mail, payroll distribution, and management of the main office
- Served as private chauffeur, cargo and passenger transportation
- Class D driver's licence.
Architecture Assistant
Edward Rojas
01.2017 - 01.2017
- Kept a professional attitude and punctuality during my stay
- Worked in a team environment with positivity and enthusiasm
- Showed solid management attributes and the capacity to serve as team leader
- Always worked with great orientation to detail, and excellent registry capacity
- Managed a wide variety of internal communication paths.
Education
Bachelor of Architecture ( B.Arch.) -
ISTHMUS
Panama, Panama08.2017
Professional English Formation -
KAPLAN
08.2013
Skills
- Adobe Suite Experienced
- Microsoft Office Skillful
- AUTOCAD Skillful
- Revit Skillful
- SketchUp Skillful
- Digital Photography Skillful
- Model Making Experienced
- Costumer Service Experienced
- Call Management Experienced
- Appointment Scheduling Experienced
- Data Entry Experienced
- Complaint resolution Experienced
Languages
Spanish
Native language
English
Proficient
C2
Español; Castellano
Proficient
C2
Personal Information
Title: Architect/Illustrator
Hobbies and Interests
- Photography
- Original Illustration
- Gardening
- Traditional Painting
- Digital Illustration
- Language learning
- Chess
Timeline
Costumer Service Representative
Alorica
05.2023 - Current
Freelance Illustrator
Self-employed
02.2019 - 05.2023
Personal Assistant
Gema Fernandez Veliz
04.2017 - 11.2022
Architecture Assistant
Edward Rojas
01.2017 - 01.2017
Bachelor of Architecture ( B.Arch.) -
ISTHMUS
Professional English Formation -
KAPLAN
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