Caroline Cassity
Pittsburgh
Summary
Dedicated Front Office Supervisor with a strong focus on guest service and operational management. Proven ability to enhance guest satisfaction through effective problem-solving and communication.
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
Hilton Garden Inn Pittsburgh University Place
Pittsburgh
08.2024 - Current
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained new staff on hotel policies, customer service standards, and operational procedures.
- Managed guest inquiries and resolved issues promptly to enhance guest satisfaction.
- Coordinated room assignments and special requests to enhance guest experience.
- Oversaw cash handling procedures, ensuring transaction accuracy and secure deposits for financial integrity.
- Collaborated with housekeeping to maintain cleanliness and readiness of guest rooms.
- Implemented scheduling strategies for front desk staff to optimize coverage during peak times.
- Facilitated interdepartmental communication to improve guest service delivery and operational efficiency.
Line Lead
Lewis Barbecue
Charleston
01.2023 - 05.2024
- Oversaw daily operations in high-volume barbecue restaurant, ensuring efficient service and customer satisfaction.
- Trained and mentored team members on food preparation techniques and safety standards.
- Coordinated workflow between kitchen and service staff, facilitating timely meal delivery and enhancing customer experience.
- Implemented quality control measures to uphold food safety and presentation standards.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Delivered exceptional service to customers in-person and over the phone, fostering positive interactions and loyalty.
- Assisted with customer requests and answered questions to improve satisfaction.
Catering Manager / Kitchen Lead
Rodney Scott's BBQ
Charleston
02.2022 - 01.2023
- Managed catering events from planning to execution, ensuring client satisfaction and adherence to event specifications.
- Coordinated with vendors to secure quality food and equipment for events.
- Coordinated delivery times with clients, guaranteeing timely arrival of all ordered items for seamless event execution.
- Supervised servers during catered events to ensure high standards of service were met.
- Oversaw staff training on food safety and service standards, enhancing team readiness and compliance during events.
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new employees on kitchen procedures and safety protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
Education
High School Diploma -
Wando High School
Charleston05-2019
Skills
- Front desk operations
- Reception management
- Guest services
- Guest experience enhancement
- Customer relationship management
- Operational coordination
- Staff training
- Cash handling
- Issue resolution
- Problem solving
- Effective communication
Timeline
Front Office Supervisor
Hilton Garden Inn Pittsburgh University Place
08.2024 - Current
Line Lead
Lewis Barbecue
01.2023 - 05.2024
Catering Manager / Kitchen Lead
Rodney Scott's BBQ
02.2022 - 01.2023
High School Diploma -
Wando High School