Caroline Ott
Phoenixville
Summary
Adept at multitasking and fostering team collaboration, I significantly enhanced team productivity at Children's Hospital of Philadelphia, CHOP. My strong leadership and problem-solving skills led to improved operational efficiencies and high performance evaluations. Expert in customer service and data entry, I consistently managed sensitive patient interactions with empathy and confidentiality.
Overview
11
11
years of professional experience
Work History
Family and Visitor Coordinator
Children's Hospital of Philadelphia, CHOP
King Of Prussia, PA
02.2024 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Cross-cover as needed and perform other related duties as assigned to support the mission and operations of the Division of Family and Visitor Service
- Kept high average of performance evaluations.
- Managed relationships to secure best quality of services and products for organizational needs.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Assistant Rental Manager
J & J Properties LLC
Philadelphia, PA
12.2019 - 12.2023
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Interview and screen rental applicants to determine fit as tenants
- Fielded tenant requests for maintenance and assured prompt follow-up with correct service center
- Coordinated with utility companies to assure maintained service
- Interview and screen rental applicants to determine fit as tenants
Retail Manager
Threads Market Place
Phoenixville, PA
09.2021 - 12.2022
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Trained and developed new employees for ease of transition into team.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and maintain excellent customer service.
Camp Counselor
Camp Real Fun LLC
Warminster, PA
06.2014 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Communicated with parents about participants’ experience and reported concerns
- Established emergency procedures for camp in event of serious or critical injury or incident
Education
No Degree - Social Work
Bucks County Community College
Newtown, PAHigh School Diploma -
Central Bucks East High School
Doylestown, PA06-2018
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Team leadership
- Problem-solving
- Attention to detail
- Team collaboration
Timeline
Family and Visitor Coordinator
Children's Hospital of Philadelphia, CHOP
02.2024 - Current
Retail Manager
Threads Market Place
09.2021 - 12.2022
Assistant Rental Manager
J & J Properties LLC
12.2019 - 12.2023
Camp Counselor
Camp Real Fun LLC
06.2014 - 08.2017
No Degree - Social Work
Bucks County Community College
High School Diploma -
Central Bucks East High School