Caroline Ott
Phoenixville
Summary
Adept at multitasking and fostering team collaboration, I significantly enhanced team productivity at Children's Hospital of Philadelphia, CHOP. My strong leadership and problem-solving skills led to improved operational efficiencies and high performance evaluations. Expert in customer service and data entry, I consistently managed sensitive patient interactions with empathy and confidentiality.
Overview
11
11
years of professional experience
Work History
Family and Visitor Coordinator
Children's Hospital of Philadelphia, CHOP
02.2024 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Cross-cover as needed and perform other related duties as assigned to support the mission and operations of the Division of Family and Visitor Service
- Kept high average of performance evaluations.
- Managed relationships to secure best quality of services and products for organizational needs.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Assistant Rental Manager
J & J Properties LLC
12.2019 - 12.2023
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Interview and screen rental applicants to determine fit as tenants
- Fielded tenant requests for maintenance and assured prompt follow-up with correct service center
- Coordinated with utility companies to assure maintained service
- Interview and screen rental applicants to determine fit as tenants
Retail Manager
Threads Market Place
09.2021 - 12.2022
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Trained and developed new employees for ease of transition into team.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and maintain excellent customer service.
Camp Counselor
Camp Real Fun LLC
06.2014 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Communicated with parents about participants’ experience and reported concerns
- Established emergency procedures for camp in event of serious or critical injury or incident
Education
No Degree - Social Work
Bucks County Community College
Newtown, PAHigh School Diploma -
Central Bucks East High School
Doylestown, PA06-2018
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Team leadership
- Problem-solving
- Attention to detail
- Team collaboration
Timeline
Family and Visitor Coordinator
Children's Hospital of Philadelphia, CHOP
02.2024 - Current
Retail Manager
Threads Market Place
09.2021 - 12.2022
Assistant Rental Manager
J & J Properties LLC
12.2019 - 12.2023
Camp Counselor
Camp Real Fun LLC
06.2014 - 08.2017
No Degree - Social Work
Bucks County Community College
High School Diploma -
Central Bucks East High School
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