Carolyn Crawford
Erie
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dementia
LECOM Senior Living Center
Erie
05.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Care Giver
LECOM Senior Living Center
Erie
03.2019 - Current
- Participated in team meetings regarding client progress or concerns raised by family members.
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Maintained detailed records of services performed on clients.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Administered prescribed medications on a timely basis following care plan instructions.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Hospice Aide
Loving Hearts Child Development Center
Erie
03.2019 - Current
- Helped patients maintain dignity during difficult times.
- Educated family members about disease process, end-of-life issues, symptom management strategies and community resources available for support services.
- Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
- Moved patients carefully into different positions to promote better body alignment and comfort.
- Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
- Ensured confidentiality of patient information at all times.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided emotional support to patients and families during difficult times.
- Administered medications under the direction of a registered nurse or physician.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered patient call signals and signal lights to determine patients' needs.
- Completed assigned tasks such as light housekeeping, laundry, errands, meal preparation and grocery shopping.
- Provided physical, emotional and spiritual support to terminally ill patients and their families.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with ambulation and transfers using proper body mechanics techniques.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
East High
Erie, PA06-1971
Skills
- Medication administration
- Patient care
- Health monitoring
- Record keeping
- Care plan implementation
- Customer service
- Problem solving
- Communication skills
- Safety awareness
- Dependable and responsible
- Teamwork and collaboration
- Task prioritization
- Communication
- Flexible and adaptable
- Friendly, positive attitude
Affiliations
- Veterans Hospital. Erie.Pa. Activities Assistant from 1986 -1990
- American Legion Post 700, Erie,Pa. Member of Ladies Auxiliary from1980-1990
Accomplishments
1986-1989 place first in bowling for Pinchaser League
186 Most outstanding Mom award- Cathedral Prep Sports
1968 won the crown for Miss Tawny Beauty competition.
Certification
- 75 certifications for Collins learning
- BUREAU OF HUMAN SERVICES LICENSING
Timeline
Dementia
LECOM Senior Living Center
05.2021 - Current
Care Giver
LECOM Senior Living Center
03.2019 - Current
Hospice Aide
Loving Hearts Child Development Center
03.2019 - Current
High School Diploma -
East High
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