Carolyn Hoover
Philadelphia
Summary
Experienced telerecruiter of six years looking to use current skills for new position. Looking for an opportunity to learn new skills help maintain goal for organization.
Overview
15
15
years of professional experience
Work History
Telerecruiter I
American Red Cross
2022.07 - Current
- Contacted donors to recruit for their next platelet donation
- Scheduled appointments to make goal for each day for donations
- Followed a script for conducting a call to ensure best customer service experience
Donor Center Coordinator
American Red Cross
2019.04 - 2022.07
- Greeted donors and checked them then for their appointments
- Recruited donors for double red, plasma or platelet procedures
- Presigned and converted donors for their next appointment
- Made outbound calls to donors for platelet donations during downtime at the center
Customer Service Manager
Walmart
2011.12 - 2019.03
- Oversaw cashier's breaks and lunches
- Cash office duties such as depositing money
- Assisting customers at customer service
Sales Associate
Macys Department Store
2010.11 - 2011.01
- Helping customers with sales with watches and jewelry
- Adjusted watch links for customers and returns
Education
High School Diploma -
Northeast High School
Philadelphia, PA2007-06
Skills
- Microsoft Word
- Microsoft Excel
- Appointment setting
- Script adherence
- Teamwork
- Customer service
Accomplishments
- 100 percent call scripting
- Helped make team's goal for donations
Timeline
Telerecruiter I
American Red Cross
2022.07 - Current
Donor Center Coordinator
American Red Cross
2019.04 - 2022.07
Customer Service Manager
Walmart
2011.12 - 2019.03
Sales Associate
Macys Department Store
2010.11 - 2011.01
High School Diploma -
Northeast High School