Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carolyn Hoover

Philadelphia

Summary

Experienced telerecruiter of six years looking to use current skills for new position. Looking for an opportunity to learn new skills help maintain goal for organization.

Overview

15
15
years of professional experience

Work History

Telerecruiter I

American Red Cross
07.2022 - Current
  • Contacted donors to recruit for their next platelet donation
  • Scheduled appointments to make goal for each day for donations
  • Followed a script for conducting a call to ensure best customer service experience


Donor Center Coordinator

American Red Cross
04.2019 - 07.2022
  • Greeted donors and checked them then for their appointments
  • Recruited donors for double red, plasma or platelet procedures
  • Presigned and converted donors for their next appointment
  • Made outbound calls to donors for platelet donations during downtime at the center

Customer Service Manager

Walmart
12.2011 - 03.2019
  • Oversaw cashier's breaks and lunches
  • Cash office duties such as depositing money
  • Assisting customers at customer service


Sales Associate

Macys Department Store
11.2010 - 01.2011


  • Helping customers with sales with watches and jewelry
  • Adjusted watch links for customers and returns

Education

High School Diploma -

Northeast High School
Philadelphia, PA
06-2007

Skills

  • Microsoft Word
  • Microsoft Excel
  • Appointment setting
  • Script adherence
  • Teamwork
  • Customer service

Accomplishments

  • 100 percent call scripting
  • Helped make team's goal for donations

Timeline

Telerecruiter I

American Red Cross
07.2022 - Current

Donor Center Coordinator

American Red Cross
04.2019 - 07.2022

Customer Service Manager

Walmart
12.2011 - 03.2019

Sales Associate

Macys Department Store
11.2010 - 01.2011

High School Diploma -

Northeast High School

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Carolyn Hoover