Carrie Carney

IV compounding/ Front counter Operations/ Messenger/ Departmentals

• Improved workflow efficiency through regular maintenance of automated dispensing systems and equipment troubleshooting as necessary.
• Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Enabled seamless transitions between shifts by maintaining clear documentation on ongoing tasks, outstanding orders, and important updates within team.
• Enhanced patient care by accurately filling prescriptions and managing inventory.
• Streamlined pharmacy operations by implementing efficient medication storage and retrieval systems.
• Reduced medication errors by diligently verifying prescription information and dosage calculations.
• Supported the implementation of new technology solutions within the pharmacy, streamlining workflows while minimizing disruption to daily operations.
• Assisted in the training of new pharmacy technicians, ensuring competency in all aspects of the role.
• Collaborated with pharmacists to optimize drug therapy outcomes for patients through comprehensive medication reviews.
• Performed regular audits to maintain compliance with state regulations and company policies.
• Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
• Use a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
• Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
• Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Supported pharmacists in compounding custom medications according to individual patient needs.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Unpack drug order, validate order.
• Put away drug orders in proper medication bins, check cycle counts, overstock medications.
• Repack any medications that do not come in single dose units.
• Label medication that does not have scan-able barcodes.
• Pack tablets that need to be split for proper dosage.
• Pull patient specific medication including narcotics
• Deliver all filled patient medications to proper floor and patient specific bins
• Pull outdated and used medications on floors and pharmacy
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Counted, measured and compounded medications following standard procedures.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Reviewed and verified customer information and insurance provider information.
• Communicated with Prescriber office to verify medication dosages, refill authorizations, and patient information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Performed regular audits to maintain compliance with state regulations and company policies.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
• Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
• Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
• Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
• Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
• Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
• Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
• Ensured medication safety with thorough verification of prescription orders and drug interactions.
• Supported pharmacists in compounding custom medications according to individual patient needs.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Counted and labeled prescriptions with correct item and quantity.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Developed and implemented improvements to pharmacy organization system.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.

• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Researched and resolved billing discrepancies to enable accurate billing.
• Provided excellent customer service, developing and maintaining client relationships.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Worked with multiple departments to check proper billing information.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Used data entry skills to accurately document and input statements.
• Handled account payments and provided information regarding outstanding balances.
• Collaborated with customers to resolve disputes.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Maintained accurate records of customer payments.
• Utilized various software programs to process customer payments.
• Reconciled accounts receivable to general ledger.

Pharmacy District Technician, Lead (Nationally Certified)Technician, District Trainer, District Inventory Specialist (and home store),Medicare D Specialist

• Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
• Trained and mentored new pharmacy technicians, fostering supportive learning environment.
• Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
• Assisted in job interview process
• Did daily pharmacy inventory ordering
• Made bi-weekly technician and pharmacy cashier schedules.
• Met with Rite Aid CEO once yearly for Technicians policies or training needs revising.
• Floated to different Pharmacies in district to help where needed.
• Helped with daily, monthly, and yearly pharmacy inventory counts
• Reduced medication errors through consistent attention to detail and adherence to established protocols.
• Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
• Maintained clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
• Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
• Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
• Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
• Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
• Assessed prescription refills for accuracy before dispensing them to patients.
• Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
• Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
• Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
• Informed patients about potential drug interactions, leading to increased awareness of risks associated with certain medications combinations.
• Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
• Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
• Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
• Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
• Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
• Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Entered and processed patients' prescriptions into internal system.
• Collected co-payments or full payments from customers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Counted, measured and compounded medications following standard procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Managed opening and closing duties for pharmacy.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Set up and modified patient profiles to include current medications and insurance details.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Resolved third-party billing, computer system and customer service issues.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Developed and implemented improvements to pharmacy