Carrie Geddes
Bethel Park,PA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Six Star Heating & Cooling. Excelled in customer service and office administration. Skilled in MS Office, multiple collaboration software, operation systems, spreadsheets, google drives, and organizational strategies, adept at fostering positive client relations and streamlining office operations. Demonstrates strong multi-tasking ability and clear communication, ensuring seamless workflow and elevated customer satisfaction. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager, Scheduler, Billing, Social Media
Six Star Heating & Cooling
05.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Launched quality assurance practices for each phase of development
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed and implemented strategies to streamline office operations.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Hvac Dispatcher
J&A Heating and Cooling
02.2019 - 05.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Laboratory Processor
Quest Diagnostics
10.2018 - 02.2019
- Strengthened communication between laboratory staff members through regular team meetings and status updates on project progressions.
- Assisted in preparing samples for external testing when necessary, coordinating with outside laboratories to ensure timely processing and result reporting.
- Enhanced quality control measures for accurate test results, implementing standardized protocols and documentation practices.
- Maintained detailed records of all processed samples, including associated patient information, test results, and any follow-up actions taken as needed.
- Maintained a clean and organized laboratory environment, ensuring compliance with safety regulations and preventing cross-contamination of samples.
- Safeguarded patient confidentiality by diligently adhering to HIPAA guidelines when handling sensitive information and materials.
- Consistently met deadlines for reporting results back to healthcare providers, facilitating prompt diagnoses and treatment plans for patients.
WebSite/ Social Media Content Manager
Express Employment Professionals
06.2016 - 02.2019
- Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
- Managed content distribution to online channels and social media platforms.
- Edited and proofread all written materials, maintaining a high standard of grammar and style consistency.
- Presented monthly reports on key performance metrics to senior management, providing insights into areas requiring attention.
- Approved, reviewed and edited content flowing to website.
- Collaborated with designers and developers to deliver on-brand content in alignment with brand vision.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Used content management system to analyze user engagement and website traffic metrics.
- Developed strategies to optimize website content for search engine visibility.
- Continuously refined editorial guidelines to ensure brand voice consistency across all channels.
- Developed and managed content calendar to meet deadlines and engagement goals.
- Improved social media presence by curating shareable content that generated increased followers and engagement.
- Enhanced website traffic by creating engaging content and implementing effective SEO strategies.
- Developed a comprehensive content calendar for consistent publishing and improved audience engagement.
- Worked closely with design team to create visually appealing graphics that complemented written content.
- Coordinated webinars and live events, driving audience participation through compelling promotional campaigns.
- Directed content of website by gathering information and integrating data from other departments.
Education
Gannon University
Erie, PASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
- Clear oral/written communication
- Billing
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Bookkeeping
- Document Management
- Clerical Support
- Mail handling
- Scheduling
- Scheduling Coordination
- Staff Management
- Operations Management
- Supply Management
- Computer Skills
- Scheduling and Coordinating
- MS Office
- Google Drive
- Microsoft Teams, Google Hangout, Whats App, Zoom
- Social Media
- Canva
- Windows, IOS, Android
- Conflict Management
- Financial Tracking
- Employee Supervision
- Payroll Processing
Timeline
Office Manager, Scheduler, Billing, Social Media
Six Star Heating & Cooling
05.2023 - Current
Hvac Dispatcher
J&A Heating and Cooling
02.2019 - 05.2023
Laboratory Processor
Quest Diagnostics
10.2018 - 02.2019
WebSite/ Social Media Content Manager
Express Employment Professionals
06.2016 - 02.2019
Gannon University
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