CARRIE LEWIS-COHAN
Pittsburgh
Summary
Results-oriented Product Strategy leader with proven track record of developing scalable clinical solutions and driving measurable value for national healthcare partners. Expert at navigating the full product lifecycle, from conducting market research and quantitative analysis to architecting go to market frameworks that capture new market segments. Adept at balancing long-term product vision with relentless focus on customer success, demonstrated by delivering multi-million dollar savings high-margin ROI for complex portfolios.
A highly collaborative leader with a history of managing cross-functional teams to align technical infrastructure with business objectives. Specialized in building gold standard reporting and implementation methodologies that ensure transparent value realization and seamless client onboarding. Recognized for a client-centric approach that leverages data-driven insights and digital innovation to optimize member engagement, increase program adoption, and drive long-term operational excellence
Overview
10
10
years of professional experience
Work History
DIRECTOR, SOLUTION STRATEGY
Evolent
Remote
08.2021 - Current
- Directs a high-impact clinical product portfolio encompassing Surgical Oncology, Genetic Testing, and Member Navigation solutions to drive distinctiveness and value creation.
- Drives the launch of new products, conducting quantitative market research and stakeholder focus groups to define product features, ensure scalability of new solutions.
- Formulate robust go-to-market strategies for new verticals, integrating market research and competitive analysis, to effectively communicate value propositions and drive desired product outcomes.
- Delivers data-driven recommendations to senior leadership to build product roadmaps, leveraging clinical data and opportunity analysis methodologies derived from lived operational experiences.
- Partners with Sales, Marketing, and Product teams to create high-fidelity requirements, process workflows, and unified branding strategies that communicate value propositions to members, providers, and payers.
- Manages cross-functional teams - including Clinical, Operations, and Analytics - to drive successful product initiatives that align with organizational goals and evolving market demands.
- Generated $12.1M in first-year savings for new Surgical Oncology program, achieving a 3:1 ROI for a national health plan partner.
- Sustains program performance for established portfolios, maintaining $11M in total annual savings across products.
- Leads discovery and implementation planning for new payer clients, facilitating sessions with health plan SMEs to integrate services seamlessly into existing care coordination workflows.
- Establishes Clinical Impact Reports and automated reporting frameworks to provide transparent, client-specific ROI metrics that reinforce the program's value proposition.
- Optimizes product adoption and member experience through the integration of digital health tools, branded member-facing collateral, and optimized provider workflows.
- Drives operational excellence and client satisfaction by leading post-launch retrospectives to streamline implementation and reduce maintenance efforts, ensuring programs scale without compromising quality.
VP, TECHNOLOGY & BUSINESS SYSTEMS
Girl Scouts Western Pennsylvania
Pittsburgh, PA
11.2015 - 08.2021
- Directed IT, Customer Care, and Data teams, overseeing day-to-day operations and aligning technical infrastructure with long-term business objectives.
- Spearheaded the voice of the customer strategy, analyzing complex survey data to deliver strategic recommendations to the executive suite, identifying key opportunities for product and service advancement.
- Led product discovery and implementation based on customer sentiment data, launching member-centric initiatives that significantly increased Net Promoter Score, overall satisfaction and retention.
- Engineered a comprehensive KPI dashboard to track membership health, program efficacy, and organizational growth, achieving data integrity ranked in the top 5% of organizations nationwide.
- Modernized the customer onboarding experience by implementing a new phone system, successfully eliminating friction points and improving first-touch resolution during the member journey.
- Orchestrated a large-scale digital transformation overseeing the migration from a legacy membership system to Salesforce; standardized SOPs across Member and Program teams to ensure seamless adoption.
- Drove operational excellence by modernizing office procedures and equipment management, ensuring the organization's technical and human resources were optimized to meet evolving demands.
Education
MASTER OF PUBLIC ADMINISTRATION -
American University
Washington, DCBACHELOR OF ARTS - POLITICAL SCIENCE
University of Pittsburgh
Pittsburgh, PASkills
- Product Strategy
- Relationship Building
- Product Development
- Strategic Planning
- Operational Excellence
- Product Lifecycle
- Stakeholder Engagement
- Vendor Relationship Management
- Process Improvement
- Project Management
- Product Outcomes
- Analytical thinking
Timeline
DIRECTOR, SOLUTION STRATEGY
Evolent
08.2021 - Current
VP, TECHNOLOGY & BUSINESS SYSTEMS
Girl Scouts Western Pennsylvania
11.2015 - 08.2021
MASTER OF PUBLIC ADMINISTRATION -
American University
BACHELOR OF ARTS - POLITICAL SCIENCE
University of Pittsburgh
PREVIOUS WORK EXPERIENCE
SOLUTIONS ANALYST Business Forward
BUSINESS ANALYST e&e IT Consulting Services
HUMAN CAPITAL ASSOCIATE Deloitte
TRANSPORTATION SPECIALIST FHWA