Carrie Stivanelli
Northern Cambria
Summary
Insightful and dedicated individual with exceptional customer service skills, sales experience, and time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Travel Agent
Cruise Brothers
Warwick
12.2023 - Current
- Assisted clients in selecting cruise packages tailored to their preferences.
- Researched and recommended destinations based on customer interests and budgets.
- Coordinated travel itineraries, including flights, accommodations, and excursions.
- Managed customer inquiries through phone, email, and social media.
- Collaborated with vendors to secure competitive rates for clients' trips.
- Educated clients on travel regulations, safety protocols, and documentation requirements.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Created travel itineraries and made adjustments to meet client specifications.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Processed payments from clients via cash or credit cards.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Created marketing materials showcasing vacation packages available for sale through the agency.
Corrections Counselor
PA Department of Corrections
Harrisburg
10.2011 - 05.2019
- Conducted assessments to determine inmate needs and risks.
- Developed and implemented individual rehabilitation plans for inmates.
- Facilitated group counseling sessions focusing on life skills and coping strategies.
- Monitored inmate behavior and reported significant changes to staff.
- Collaborated with interdisciplinary teams to coordinate inmate services.
- Prepared detailed reports on inmate progress and challenges for review.
- Provided crisis intervention support during emergencies or conflicts.
- Ensured compliance with department regulations and policies in all interactions.
- Monitored the progress of each inmate's treatment plan through regular assessments.
- Assisted in developing crisis intervention strategies to address unexpected situations within the facility.
- Administered psychological tests designed to assess an offender's risk level prior to release from custody.
- Provided individual counseling to offenders on a variety of topics, such as anger management, substance abuse, and mental health issues.
- Maintained accurate records of all interactions with inmates including notes on behavior changes, progress reports, and other pertinent information.
- Attended court proceedings involving former clients as a character witness or expert witness when necessary.
- Evaluated incoming detainees for signs of mental illness or addiction issues requiring further attention.
- Assessed inmates' psychological states in order to identify any potential risks or needs.
- Collaborated with other professionals such as psychologists, psychiatrists, and social workers to ensure comprehensive care for clients.
- Conducted group sessions with inmates to discuss relevant topics and facilitate team-building activities.
Corrections Officer
PA Department of Corrections
Harrisburg
10.2008 - 10.2011
- Supervised inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of inmate living areas for contraband and safety hazards.
- Enforced facility rules and regulations to promote order among inmates.
- Trained new staff on emergency procedures and daily operations of the facility.
- Documented incidents and wrote reports to support internal investigations.
- Mediated conflicts between inmates to prevent disruptions in daily routines.
- Participated in ongoing training programs to enhance skills in corrections management.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Attended regular trainings and maintained appropriate certifications.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Maintained daily logs of shift activity.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Conducted cell and illegal substance checks.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Maintained correct physical head count for inmates.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Hairstylist
Master Cuts Salon
Johnstown
12.1993 - 12.1995
- Provided personalized hairstyling services to diverse clientele at Master Cuts Salon.
- Consulted with clients to determine desired hairstyles and color preferences.
- Performed haircuts, coloring, and styling using professional techniques and tools.
- Educated clients on hair care products and maintenance techniques for healthy hair.
- Collaborated with team members to ensure efficient salon operations and customer satisfaction.
- Participated in ongoing education workshops to stay updated on industry trends and techniques.
- Greeted customers, answered phones and booked appointments.
- Assisted other stylists with busy periods in the salon.
- Recommended products to clients based on their individual needs.
- Managed cash register transactions during checkout process.
Sales Associate
JC Penney Stores
Johnstown
12.1992 - 12.1993
- Assisted customers with product selections and inquiries.
- Maintained store displays to ensure an appealing shopping environment.
- Operated cash register and processed customer transactions efficiently.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IA 10.2014 - 10.2018
Skills
- Customer relationship management
- Sales techniques
- Product knowledge
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
- Client needs assessment
- Outgoing personality
- Verbal/written communication
- Brand promotion
- Cash handling
- Reliable and punctual
- Inventory control procedures
- Payment processing
- Verbal and written communication
- Product sales
- Sales development
- Store opening and closing
- Customer service
- Teamwork and collaboration
- Product promotions
- Display setup
- Sales expertise
- Customer engagement
- Excellent communication skills
- Money handling
Timeline
Travel Agent
Cruise Brothers
12.2023 - Current
Bachelor of Science - Criminal Justice
Kaplan University
10.2014 - 10.2018
Corrections Counselor
PA Department of Corrections
10.2011 - 05.2019
Corrections Officer
PA Department of Corrections
10.2008 - 10.2011
Hairstylist
Master Cuts Salon
12.1993 - 12.1995
Sales Associate
JC Penney Stores
12.1992 - 12.1993