CASANDRA LEWIS
Pittsburgh
Summary
Dedicated employee with 15+ years of phlebotomy experience ready to learn and contribute to team success. Highly effective at building meaningful relationships and solving complex issues. Exceptional interpersonal, communication and multitasking abilities.
Overview
2026
2026
years of professional experience
Work History
Group Lead - Patient Services Representative
Quest Diagnostics
01.2023 - Current
- Assists multiple sites daily with patient volume, workload and staffing levels.
- Trained new hires, phlebotomy staff and ex terns on expected company procedures.
- Researched client information by collecting specimen, data for drug screenings and bio-metric exams.
- Resolved patient concerns promptly, enhancing overall service quality and experience.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Provided excellent customer service to patients and medical staff.
Site Lead- Patient Services Representative III
Quest Diagnostics
01.2021 - 01.2023
- Maintained all phlebotomy logs by following policies and company guidelines.
- Maintains inventory by stocking and ordering supplies while keeping patient service center clean and organized.
- Assisted and provided clients with information regarding blood samples and tests.
- Oversaw inventory management processes, ensuring accurate tracking and availability of clinical supplies.
- Improved site efficiency by implementing streamlined processes and procedures.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
Patient Services Representative II
Quest Diagnostics
01.2011 - 01.2021
- Perform venipuncture and hill stick while meeting performance standards.
- Proficient in identifying proper veins for intravenous lines and blood draws.
- Ensure accuracy and authenticity of all recorded patient information.
Floater II
Quest Diagnostics
01.2010 - 01.2011
- Collecting various specimens, providing coverage at various sites.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Verified quality of specimens by centrifuging specimens for logistics courier pickup.
- Worked effectively in fast-paced environments.
- Counseled patients to ease fears, explain procedures and enhanced cooperation during blood draws.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Processor/Hospital Group Lead
Quest Diagnostics
2006 - 01.2010
- Prepared Specimen requisitions for daily routines.
- Developed and implemented treatment protocols improving patient outcomes and service quality.
- Led Hospital team in completing accounts in a timely manner.
- Delivered quality patient care by completing accurate and timely collection on specimens according
- Led multidisciplinary teams to enhance patient care delivery, working closely with test send-outs.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
Phlebotomist
Western Psychiatric Institute And Clinic
06.1999 - 06.2006
- Performed venipuncture procedures with precision and adherence to safety protocols.
- Developed and maintained accurate patient records using electronic health record systems.
- Experience with working with multiple age groups from newborn to geriatric patients with multiple mental disorders
- Collaborated with healthcare teams to ensure seamless patient care and workflow efficiency.
Education
Medical Assisting/Phlebotomy - Medical Assisting
Ultrasound Diagnostic School
Pittsburgh, PA01.1999
Skills
- Patient Care
- Trainer
- Processor
- Data Entry
- Leadership
- Communication
- Flexibility
- Time Management
Timeline
Group Lead - Patient Services Representative
Quest Diagnostics
01.2023 - Current
Site Lead- Patient Services Representative III
Quest Diagnostics
01.2021 - 01.2023
Patient Services Representative II
Quest Diagnostics
01.2011 - 01.2021
Floater II
Quest Diagnostics
01.2010 - 01.2011
Phlebotomist
Western Psychiatric Institute And Clinic
06.1999 - 06.2006
Processor/Hospital Group Lead
Quest Diagnostics
2006 - 01.2010
Medical Assisting/Phlebotomy - Medical Assisting
Ultrasound Diagnostic School
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