Casey Briggs-morris
Pittsburgh
Summary
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon
Pittsburgh
04.2024 - 01.2025
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used scanners to track parcel information, condition or receipt.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Organized warehouse space for efficient storage of products.
- Transported goods to designated areas within the warehouse facility.
Warehouse Worker
Chocolate Factory ridc park
Pittsburgh
10.2023 - 03.2024
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used scanners to track parcel information, condition or receipt.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Maintained stock levels in accordance with company policies.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Customer Service Representative
Mohawk Industries Inc
01.2022 - 03.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
- Excelled in exceeding daily credit card application goals.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Direct Support Professional
Merakey Behavioral Health
Pittsburgh
08.2022 - 12.2023
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Warehouse Worker
Pillow Factory
Pittsburgh
01.2022 - 06.2023
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used scanners to track parcel information, condition or receipt.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Received and tracked incoming inventory shipments.
- Maintained stock levels in accordance with company policies.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Verified accuracy of incoming shipments against purchase orders.
- Used digital database to keep records of units and stock moved.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Assembled orders according to customer requests.
Caregiver
Christian Home Health Care Inc.
Pittsburgh
03.2020 - 01.2022
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Recorded client status progress and challenges in logbooks and reports.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Housekeeping Team Leader
Cambria suites Pittsburgh
Pittsburgh
09.2019 - 08.2021
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Resolved customer complaints promptly in a professional manner.
- Enforced policies related to security, health and safety regulations compliance.
- Coordinated with engineering department regarding maintenance needs in guest rooms and public areas.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Monitored quality control standards for laundering bedding and towels.
- Inspected furniture for damage or stains in between guest stays.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Implemented cost saving initiatives while maintaining high quality standards.
Education
High School Diploma -
Pennhills High School
Pittsburgh, PA06-2012
Some College (No Degree) - Medical Assistant
Brightwood Career Institute
Pittsburgh, PASkills
- Inventory management
- Forklift operation
- Shipping and receiving
- Order fulfillment
- Warehouse safety
- Customer service
- Problem solving
- Time management
- Safety protocols
- Supply ordering
Timeline
Warehouse Worker
Amazon
04.2024 - 01.2025
Warehouse Worker
Chocolate Factory ridc park
10.2023 - 03.2024
Direct Support Professional
Merakey Behavioral Health
08.2022 - 12.2023
Customer Service Representative
Mohawk Industries Inc
01.2022 - 03.2024
Warehouse Worker
Pillow Factory
01.2022 - 06.2023
Caregiver
Christian Home Health Care Inc.
03.2020 - 01.2022
Housekeeping Team Leader
Cambria suites Pittsburgh
09.2019 - 08.2021
High School Diploma -
Pennhills High School
Some College (No Degree) - Medical Assistant
Brightwood Career Institute