Casey Crockett
Aston
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Main Line Health
Glen Mills, PA
12.2023 - Current
- Greet and assist over 100 patients daily in a busy primary care practice with 7 providers.
- Prepare patients for appointments and provide post-appointment guidance, including scheduling tests and follow-up care.
- Verify insurance eligibility, obtain referrals, and process pre-certifications to support smooth patient care.
- Maintain strong communication with providers and staff in a fast-paced healthcare environment.
- Deliver professional, compassionate customer service to patients and families.
- Managed appointment scheduling, optimizing provider schedules for improved patient flow.
Manager
Chick-fil-A
Media, PA
04.2018 - 05.2023
- Managed daily restaurant operations to ensure efficient service and smooth workflow.
- Supervised team members and resolved customer and employee concerns professionally.
- Maintained high standards for customer service, food quality, and operational performance.
- Built positive relationships with regular customers and promoted a welcoming environment.
- Helped lead high-volume shifts, contributing to record-breaking lunch and dinner sales periods.
- Communicated regularly with leadership, including directors, general managers, and owner/operators.
Education
Associate Degree - Communications
Delaware County Community College
Newtown, PA06.2028
High School Diploma - undefined
Sun Valley High School
Aston, PA06.2017
Skills
- Patient Service & Patient Care
- Customer Service
- Insurance Verification & Referrals
- Epic Electronic Medical Records (EMR)
- Communication Skills
- Leadership & Team Management
- Cash Handling
- Problem Solving
Timeline
Patient Service Representative
Main Line Health
12.2023 - Current
Manager
Chick-fil-A
04.2018 - 05.2023
High School Diploma - undefined
Sun Valley High School
Associate Degree - Communications
Delaware County Community College