Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey DiCicco

Pittsburgh

Summary

Customer service driven professional with a strong work ethic with extensive hospitality experience. Looking to change gears after many years of working late evenings and high energy events. I believe my experience in both hospitality and sales will allow me to transition comfortably into a new environment.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Server

Barcelona Wine Bar
Pittsburgh
01.2025 - Current
  • Provided exceptional customer service while maintaining a welcoming atmosphere for guests.
  • Resolved customer complaints promptly, fostering positive dining experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Shady Grove
Pittsburgh
02.2024 - 04.2025
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Built relationships with regular guests anticipating their needs and providing specialized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Sales Associate

Catholic Diocese of Pittsburgh/Mt Carmel Cemetery
Verona
07.2023 - 01.2024
  • Customer outreach providing information and guidance concerning end of life planning.
  • Maintained a gentle and professional demeanor when dealing with the high emotion situations of a cemetery.
  • Helped families of the deceased to navigate the grounds or provide maintenence to burial plots.
  • Coordinated with the local funeral homes regarding specific requests/events that required additional resources.
  • Assisted families in selecting memorial products and services.

Education

Certificate - Graphic Communications

CCAC Allegheny
Pittsburgh, PA
09.2018 - 07.2020

Skills

  • Customer service
  • Cash handling
  • Conflict resolution
  • Effective communication
  • Adaptability
  • Time management

Timeline

Server

Barcelona Wine Bar
01.2025 - Current

Server

Shady Grove
02.2024 - 04.2025

Sales Associate

Catholic Diocese of Pittsburgh/Mt Carmel Cemetery
07.2023 - 01.2024

Certificate - Graphic Communications

CCAC Allegheny
09.2018 - 07.2020
Casey DiCicco