CASEY GAUS
Harrisburg
Summary
Experienced, energetic and detail-oriented sales professional with a strong track record in management and a commitment to customer service principles. Skilled in multitasking and proficient in both verbal and written communication.
Overview
19
19
years of professional experience
Work History
Audio Transcriptionist, Reality Television
Atlas Digital
02.2022 - Current
- Maintain strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Follows specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhances transcription accuracy by diligently proofreading and editing final documents.
- Takes initiative to tell Quality Control of mistakes in tape speeds, and producer mistakes.
Stay at Home Mom
Freelance
06.2014 - Current
- Serves as client advocate and promotes ideas that align with client best interest.
- Observes safety protocols to minimize accidents and spread of disease.
- Prioritizes and organizes tasks to efficiently accomplish service goals.
- Workes successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Special Event Lead Bartender
Hershey Entertainment and Resorts Co.
01.2015 - 03.2021
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained all new bartenders on company policies, POS systems, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Worked to enhance POS Beverage system to help with inventory calculations.
Key Accounts Inside Sales Associate
D&H Distributing
06.2010 - 06.2014
- Maintaining relationships with Key Accounts in Canada ( Target, Best Buy, Walmart) and Vendors in the US and Canada through email and phone conversations.
- Researching products, retrieving pertinent information, images, update pricing and inventory
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
Manager
Figo Pasta
01.2008 - 09.2009
- Working with senior management to assure efficient restaurant operations,
- Oversight of food preparations and food service
- Payroll management, employee scheduling, inventory control
Account Executive
NETCO Title
07.2006 - 10.2007
- New customer generation
- Handling customers problems, concerns, and questions
- Outside Business to Business Sales and cold calling
Education
Certificate in Communicative Disorders - Speech And Language
West Chester University of Pennsylvania
01.2005
Bachelor of Arts - Psychology
Millersville University of Pennsylvania
Millersville, PA01.2002
Skills
- Attention to Detail
- Problem Solving
- POS systems, credit and debit machines
- Data Confidentiality
- Relationship Building
- Adaptive learning
- Quality Control
- Upselling strategies
- Friendly with a Positive Attitude
- Knowledge of the cannabis industry, eager to learn
Contact
Harrisburg, PA 17112
Education and Training
Millersville, PA,West Chester, PA
Timeline
Audio Transcriptionist, Reality Television
Atlas Digital
02.2022 - Current
Special Event Lead Bartender
Hershey Entertainment and Resorts Co.
01.2015 - 03.2021
Stay at Home Mom
Freelance
06.2014 - Current
Key Accounts Inside Sales Associate
D&H Distributing
06.2010 - 06.2014
Manager
Figo Pasta
01.2008 - 09.2009
Account Executive
NETCO Title
07.2006 - 10.2007
Certificate in Communicative Disorders - Speech And Language
West Chester University of Pennsylvania
Bachelor of Arts - Psychology
Millersville University of Pennsylvania
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