Casey Hughes
Roslyn
Summary
Dedicated Universal Banker II with proven cash handling proficiency and customer needs assessment skills. Committed to enhancing customer experiences through effective communication and compliance adherence.
Overview
5
5
years of professional experience
Work History
Universal Banker II
Truist Bank
Willow Grove, PA
04.2024 - Current
- Assisted customers with account inquiries and transactions, providing prompt and accurate service.
- Learned banking software to process deposits, withdrawals, and loan applications efficiently.
- Educated clients on digital banking tools, enhancing their user experience and satisfaction.
- Supported team in maintaining compliance with banking regulations and policies.
Lead Hostess
Iron Hill Brewery
Huntingdon Valley, PA
01.2021 - 01.2024
- Coordinated guest seating and managed waitlists to enhance dining experience.
- Trained and mentored new host staff on operational procedures and customer service standards.
- Collaborated with kitchen and serving staff to ensure timely and efficient table turnover.
- Implemented streamlined reservation processes to improve booking accuracy and efficiency.
Kitchen Expeditor
Iron Hill Brewery
Huntingdon Valley, PA
01.2021 - 01.2024
- Coordinated kitchen workflow to ensure timely meal delivery during peak hours.
- Monitored food quality and presentation to maintain high standards of service.
- Communicated effectively with kitchen staff to streamline order preparation and reduce delays.
- Trained new team members on efficient expediting processes and kitchen protocols.
Education
High School Diploma - Psychology
Manor College
Rydal, PAHigh School Diploma -
Abington High School
Abington06-2013
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
Timeline
Universal Banker II
Truist Bank
04.2024 - Current
Lead Hostess
Iron Hill Brewery
01.2021 - 01.2024
Kitchen Expeditor
Iron Hill Brewery
01.2021 - 01.2024
High School Diploma - Psychology
Manor College
High School Diploma -
Abington High School