Casey Kahler

• Assisted clients with daily living activities, promoting independence and dignity.
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
• Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
• Documented patient observations accurately in medical records, including changes in condition or behavior
• Provided emotional support to patients and their families during challenging times
• Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
• Closely monitored medication supplies for expiration dates or low stock levels; promptly restocked medications when necessary

• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Maintained accurate EMR (electronic medical records) by updating patient demographics and medical history
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
• Ensured waiting area cleanliness by organizing, sanitizing surfaces regularly, and restocking supplies as needed
• Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
• Managed confidential HIPAA policy and regulations while maintaining utmost professionalism at all times
• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail and updating patient demographics.
• Managed patient scheduling, optimizing appointment flow and reducing wait times.
• Coordinated patient intake processes, ensuring accuracy in documentation and data entry.

• Attend to the daily needs of our Patients.
• Attend and participate in various departmental meeting and brainstorming sessions.
• Schedule and reschedule appointments.
• Transferring patients to the nurse triage once evaluated for emergency symptoms.
• Assistance with medication refills and authorization issues, including Pharmacy issues, medication side effects and updating any information.
• Pre-certification and Prior Authorizations.
• Communicate back and forth closely with physicians and their clinical staff to solve problems and troubleshoot
• Reviewed and verified insurance claims for accuracy, resolving any discrepancies to prevent claim denials
• Utilized electronic health record (EHR) systems to update patient information, process payments, and generate invoices
• Investigated and resolved billing inquiries from patients, insurance companies, and internal stakeholders in a professional manner
• Collaborated with healthcare providers to obtain necessary documentation for insurance claims submission
• Maintained strict confidentiality of patient records in compliance with HIPAA regulations
• Developed strong relationships with insurance companies to ensure prompt payment of claims
• Assisted patients in understanding their medical bills, explaining charges, insurance coverage details, and payment options
• Trained new staff members on billing procedures, software systems usage, and customer service best practices
• Collaborated with coding specialists to ensure accurate assignment of diagnosis codes for proper claim submission
• Developed standardized templates for common billing scenarios resulting in improved accuracy across all billings

Contractual position with duration of one year.

• Provided exceptional service to clients, addressing inquiries and resolving issues promptly.
• Facilitated effective communication between clients and internal teams to enhance satisfaction.
• Managed client accounts, ensuring accurate updates and timely follow-ups on requests.
• Assisted in a major company campaign along side the Investments team to transition all Vanguard accounts into Brokerage fund accounts.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Managed at least 75 incoming calls daily with outbound follow up, providing prompt and accurate information to clients about products and services.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

• Assisting in daily patient care and wellbeing.
• Documentation of activities and attendance. Running workshops, assisting nursing with medication and blood work. Preforming room searches, body searches, and bag checks.
• Data entry, picking up from different locations for inpatient stays and dropping off patients to various after care programs.

• Oversee and delegating tasks to 10 to 12 associates.
• Dealt with vendors or varies orders, making sure to accurately document incoming and outgoing stock..
• Problem solving
• Positive attitude
• Computer training and experience as well as scheduling.

• Aided in customer service with both catering and hot foods. Food preparation and inventory management.

• Lead teach in the one and two-year old rooms.
• Responsibilities include delegating tasks to support staff, making schedules, writing lesson plans, communicating and updating parents on the child's daily progress.

• Making schedules, attending to customers, working and communicating with vendors, and inventory