Casey Kline
Trevose
Summary
Dynamic professional with extensive experience in sales and customer service management. Skilled in cross-functional collaboration and strategic problem-solving, contributing to significant sales growth and client retention. Committed to aligning company goals with customer outcomes for sustained profitability.
Overview
20
20
years of professional experience
Work History
District Sales Manager
BSH Home Appliances Group
Irvine, CA
09.2021 - 03.2026
- Aligned company goals with customer outcomes and increased sales and profitability through fast, friendly and reliable account management in the Philadelphia and New York Markets.
- Organized promotional events and interacted with trade community to increase sales volume.
- Enhanced profitability by maximizing efficiency, eliminating redundancies, and reducing errors.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business and boost profits.
- Liaised with marketing and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Mentored and trained retail sales associates, fostering professional growth and performance improvement.
National Product & Sales Specialist
BSH Home Appliances Group
Irvine, CA
11.2010 - 09.2021
- Trained and mentored dealer sales staff in product knowledge and effective selling techniques.
- Established strong client relationships, ensuring high levels of customer satisfaction and retention.
- Led cross-functional meetings to synchronize efforts between sales, marketing, and product development.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Delivered engaging sales presentations, effectively communicating the value of products to prospective clients..
Store Manager
Sears
Laurel, MD
01.2010 - 11.2010
- Analyzed sales data to identify trends, driving strategic decision-making for product placement.
- Fostered a positive team environment through effective communication and conflict resolution.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
District Merchandising Representative
BSH Home Appliances Group
Irvine, CA
06.2006 - 11.2009
- Trained and mentored sales staff on best practices for effective merchandising execution in big-brand name retail locations in the Philadelphia market..
- Maintained consistent communication with sales personnel keeping them abrest of product updates, programs, and resolve customer issues promptly.
- Developed strong relationships with retail partners, working together to increase overall sales performance across all locations.
- Provided timely updates to management regarding changes in the competitive landscape, promotional campaigns, and market conditions that may impact business results.
Education
Bachelor of Science - Education
Kent State University
Kent, OH06-2003
Skills
- Relationship building and management
- Cross-functional collaboration
- Relationship management
- Goals and performance
- Operations
- Customer service management
Timeline
District Sales Manager
BSH Home Appliances Group
09.2021 - 03.2026
National Product & Sales Specialist
BSH Home Appliances Group
11.2010 - 09.2021
Store Manager
Sears
01.2010 - 11.2010
District Merchandising Representative
BSH Home Appliances Group
06.2006 - 11.2009
Bachelor of Science - Education
Kent State University