Casey Pierson
Birdsboro
Summary
I am an ambitious individual with expertise in various hospitality and sales sectors. I have a charismatic personality coupled with terrific customer service skills. I take extreme pride in client satisfaction, and succeeding in whatever career role I take on. I have had several jobs focused on customer service, and have found it to be very rewarding and fulfilling. I’m ready to join a new company with the hopes of achieving excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Farmers Insurance Agency
07.2020 - 02.2022
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Managed customer service office, delegating tasks to employees and handling high profile customer issues.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Explained benefits and advantages of different product and service offerings to customers.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
Life Insurance Sales Agent
General Brokerage Agency & JD Marketing
07.2019 - 07.2020
- Developed and implemented sales strategies to increase life insurance sales.
- Created customer profiles and analyzed their needs to recommend appropriate life insurance products.
- Negotiated with prospective customers to close deals for life insurance policies.
- Conducted regular reviews of existing policies, identified gaps in coverage, and offered solutions.
- Provided comprehensive information on the features, benefits and risks associated with various life insurance plans.
- Coordinated with underwriters and actuaries to ensure timely processing of applications.
- Identified cross-selling opportunities by analyzing customer portfolios.
Server
Italian Delite
05.2018 - 07.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Crew Trainer
McDonald's
09.2016 - 05.2018
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
- Instructed new team members on correct procedures for operations.
Education
High School Diploma -
Twin Valley High School
Elverson, PA01.2019
Skills
- Customer service expertise
- Dependable, reliable and flexible
- Proficient in maintaining appropriate time management along with impeccable service
- Dedicated and hardworking
- Can handle and resolve complex problems with efficiency and delicacy
- Enjoys team collaboration
- Office management
Timeline
Customer Service Manager
Farmers Insurance Agency
07.2020 - 02.2022
Life Insurance Sales Agent
General Brokerage Agency & JD Marketing
07.2019 - 07.2020
Server
Italian Delite
05.2018 - 07.2019
Crew Trainer
McDonald's
09.2016 - 05.2018
High School Diploma -
Twin Valley High School
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