Casey Sousa
Bath
Summary
Detail-oriented Blood Bank Technical Coordinator with proven expertise in quality control standards and policy development. Demonstrated ability to enhance operational efficiency and ensure compliance with safety regulations. Strong believer in teamwork and collaboration to ensure the best possible patient outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Blood Bank Technical Coordinator
St. Luke's University Hospital & Health Network
Easton, PA
10.2021 - Current
- Supervise daily operations of blood bank, ensuring compliance with safety and regulatory standards.
- Develop and maintain quality assurance protocols to enhance accuracy in blood testing processes.
- Collaborate with healthcare professionals to optimize inventory management of blood products.
- Conduct regular audits of blood bank operations to ensure adherence to established policies and procedures.
- Develop, implement and strengthen departmental policies and procedures.
- Ensure compliance with all regulatory requirements through regular audits, policy reviews, and proactive corrective action plans.
- Facilitate a positive work environment by promoting open communication, teamwork, and adherence to established standards.
- Engage in interdisciplinary discussions to ensure there are up to date policies and procedures.
- Involve in coordination for management of complex patient populations.
- Assist in development of transfusion policies for both laboratory as well as clinical departments.
Medical Laboratory Technician
St. Luke's University Hospital & Health Network
Easton, PA
10.2013 - Current
- Conducted laboratory tests and analyses to ensure accurate diagnosis and treatment.
- Operated and maintained advanced laboratory equipment for precise testing procedures.
- Adhered to strict safety protocols and quality assurance guidelines in all laboratory processes.
- Led initiatives to implement new technologies, increasing laboratory productivity and reducing turnaround times.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
- Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
Patient Transporter
St. Luke's University Hospital & Health Network
Bethlehem, PA
06.2009 - 11.2013
- Transported patients safely between departments, ensuring timely arrival for scheduled procedures.
- Assisted nursing staff in patient transfers, prioritizing comfort and safety during transitions.
- Communicated effectively with medical personnel to coordinate patient transport logistics seamlessly.
- Maintained cleanliness and organization of transport equipment to enhance operational efficiency.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
Education
Bachelor of Science - Medical Laboratory Science
University of Cincinnati
Cincinnati, OH04-2023
Associate of Science - Medical Laboratory Technology
McCann School of Business & Technology
PA10-2013
No Degree - Nursing
DeSales University
Center ValleyNo Degree - Undergraduate
Lehigh Carbon Community College
Schnecksville, PASkills
- Routine and complex patient testing procedures
- Laboratory testing oversight
- Quality control standards
- Testing management
- Laboratory information systems
- Policy development
- Team supervision
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Teamwork and collaboration
Accomplishments
- Was a recipient of a PCRAFT award (Pride, Caring, Respect, Accountability, Flexibility and Teamwork) through my hospital organization in 2016.
- Took on the role of Blood Bank Technical Coordinator in 2021 and oversaw the addition of trauma level 2, labor and delivery as well as NICU services.
- Currently assisting with upgrading our services to become a Level 1 trauma as well as addition of cardiac open heart services which will also include an additional 100 beds.
- Was interim Blood Bank Technical Specialist in 2025 and oversaw the upgrade of our Wellsky LIS.
- Involved in the integration of whole blood into our organization, and lead the Whole Blood Oversight Committee which includes EMS personnel, ED and Trauma physicians and Blood Bank. We review prehospital and laboratory utilization, identify room for improvement, and develop education for the clinical team.
- Was part of collaboration with pathology, blood management, pediatrics, and neonatology to establish new MTP protocols.
- Worked with IT to develop new test builds and workflows to improve care for our prenatal population and assist with physician ordering.
- Involved in multidisciplinary care of a prenatal patient with an extremely rare anti-Inb which involved monthly patient follow up to ensure necessary testing was completed on schedule and procure blood for her from overseas.
- Attended AABB in 2025.
Certification
- MLS (ASCP)
Timeline
Blood Bank Technical Coordinator
St. Luke's University Hospital & Health Network
10.2021 - Current
Medical Laboratory Technician
St. Luke's University Hospital & Health Network
10.2013 - Current
Patient Transporter
St. Luke's University Hospital & Health Network
06.2009 - 11.2013
Bachelor of Science - Medical Laboratory Science
University of Cincinnati
Associate of Science - Medical Laboratory Technology
McCann School of Business & Technology
No Degree - Nursing
DeSales University
No Degree - Undergraduate
Lehigh Carbon Community College