Casey Thornton
Lancaster
Summary
Current Nursing Student, with a background in the customer service industry. Seeking a job opportunity where I can help others.
Overview
6
6
years of professional experience
Work History
Server
Sukhothai
Lancaster
04.2026 - Current
- Provides exceptional service to high volume of daily customers.
- Takes orders from customers accurately and in a timely manner.
- Handles money transactions accurately while following company procedures for handling cash payments.
- Operates POS terminals to input orders, split bills, and calculate totals.
- Responds efficiently to guest inquiries and complaints in a professional manner.
- Communicates with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicates effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Sales Associate
Blue Moon Estate Sales
Lancaster
10.2025 - 02.2026
- Supported estate sales by organizing merchandise, assisting shoppers, and managing pricing and checkout operations.
- Maintained floor upkeep to ensure an appealing shopping environment.
- Communicated effectively with customers to enhance service quality during high-traffic events.
- Handled diverse inventory, including antiques, collectibles, furniture, and household goods.
- Recognized for reliability and professionalism in creating efficient buying experiences.
Server
Tomato Pie Cafe
Lititz
06.2020 - 10.2025
- Delivered prompt service while managing orders and transactions efficiently.
- Created a welcoming atmosphere for guests, enhancing overall dining experiences.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Behavioral Health Technician
WellSpan Philhaven Behavioral Health
Lebanon
08.2024 - 06.2025
- Supported patients facing mental health and substance use challenges in clinical and residential settings.
- Executed crisis intervention strategies to ensure patient safety and well-being.
- Conducted thorough patient observations and maintained accurate behavior documentation.
- De-escalated high-stress situations through effective communication and rapport-building.
- Collaborated with multidisciplinary teams to achieve treatment goals for diverse patient populations.
- Established a safe and therapeutic environment, fostering trust and cooperation among clients.
- Demonstrated professionalism and compassion in all interactions, especially under pressure.
Education
HIGH SCHOOL DIPLOMA -
RED LION AREA SENIOR HIGH
Red Lion, PA09-2007
Some College (No Degree) - Nursing
HARRISBURG AREA COMMUNITY COLLEGE
Lancaster, PA06-2026
Skills
- Effective communication
- Problem solver
- Adaptive learning
- Time management
- Attention to detail
- Team collaboration
- Multitasking and organization
- Calm demeanor
- Positive and professional
- Liquor, wine, and food service
Timeline
Server
Sukhothai
04.2026 - Current
Sales Associate
Blue Moon Estate Sales
10.2025 - 02.2026
Behavioral Health Technician
WellSpan Philhaven Behavioral Health
08.2024 - 06.2025
Server
Tomato Pie Cafe
06.2020 - 10.2025
HIGH SCHOOL DIPLOMA -
RED LION AREA SENIOR HIGH
Some College (No Degree) - Nursing
HARRISBURG AREA COMMUNITY COLLEGE