Cash Mullen
Philadelphia
Summary
Communications and employee experience specialist with expertise in DEIJ initiatives and internal engagement strategies. Proven ability to lead company-wide program rollouts and support Employee Resource Groups (ERGs). Focused on developing inclusive programs that enhance workplace culture and foster a sense of belonging.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DEIJ & Communications Coordinator
Bicycle Transit Systems
Philadelphia
01.2024 - Current
- Lead internal communication rollout for company-wide initiatives including benefit migrations, acquisitions, and performance management changes
- Collaborate with IT and Operations teams to transition field staff from Slack to Microsoft Teams, including step-by-step guides, training sessions, and rollout planning
- Manage company-wide communication calendars, internal newsletters, and announcement strategies
- Support revamp and infrastructure development of Employee Resource Groups (ERGs), including cross-functional engagement and communication support
- Assist in external communications with partners and local operators to maintain alignment on company culture and social values
- Coordinate events, trainings, and employee programs that reflect DEIJ goals and promote belonging across multiple offices
- Monitor and evaluate feedback, engagement metrics, and survey responses to inform future initiatives
- Partner with local teams to implement strategies that address equity and community-specific needs
Dispatch Supervisor
Bicycle Transit Systems
Philadelphia
10.2022 - 12.2023
- Supervised day-to-day operations across multiple shifts using digital platforms including Slack, GeoTab, and Fix
- Implemented contingency plans for system disruptions and field service issues
- Developed and implemented standard operating procedures and best practices to improve team communication and consistency across shifts
Field Technician
Bicycle Transit Systems
Philadelphia
10.2021 - 10.2022
- Serviced Indego kiosks and field equipment using company vehicle and internal ticketing systems
- Maintained communication with navigator to ensure safety, efficiency, and operational success
Education
Bachelor of Arts - Sociology
Temple University
Philadelphia, PA05.2018
Skills
- Microsoft Office Suite and Google Workspace
- Microsoft Teams and Slack
- SharePoint and Viva Amplify
- Social media management
- Clear communication
- Detail orientation
- Creative problem solving
- Team collaboration
- Proactive under pressure
- Internal communications strategy
- Employee experience enhancement
- Event coordination
- Diversity, equity, inclusion, and justice (DEIJ) strategy
- Survey feedback analysis
- Crisis communication planning
- Strategic planning and corporate communications
- Community engagement initiatives
Projects
Research Fellow | June - August 2017, Conducted surveys and qualitative interviews with residents in underserved neighborhoods to assess food access needs, Compiled findings and presented recommendations to organizational leadership
Volunteer Experience
The Food Trust, Philadelphia, PA
Certification
- Strategic DEI Budgeting: Maximizing Impact with Limited Resources – Solution Consulting Co.
- Managing During Shifting Tides – Equity in the Center
- Marketing Shared Micromobility: Knowing Your Market and Creating a Plan to Drive Success – NABSA
- The Path to Financial Confidence: A Roadmap for Youth & Young Adults – Mental Health America
- Building a People-Centered Approach to Recruitment and Retention – Avarna Group & PeopleForBikes
- Empowering Teams: Inclusive Culture for Employee Well-being – Solution Consulting Co.
- Diversity, Equity & Inclusion Course – ADP
- Adult Mental Health First Aid – Mental Health First Aid USA
- Staying the Course: Advancing People-Centered Values in a Shifting Legal Landscape – PeopleForBikes, Avarna Group, and Outdoor Diversity Alliance
References
References available upon request.
Timeline
DEIJ & Communications Coordinator
Bicycle Transit Systems
01.2024 - Current
Dispatch Supervisor
Bicycle Transit Systems
10.2022 - 12.2023
Field Technician
Bicycle Transit Systems
10.2021 - 10.2022
Bachelor of Arts - Sociology
Temple University
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