Cassandra Allio
Chicora
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Eagle Printery
11.2022 - Current
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Coordinated with other departments to align production with customer requirements.
Receptionist Coordinator
Quality Life Services-Sugarcreek
05.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Collected payments from clients and updated account balances.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Childcare Teacher
Butler YMCA Early Learning Center
06.2021 - 03.2022
- Was in charge of preparing, serving, and cleaning daily meals for 12 children
- Worked with parents and daycare management to address behavioral and learning issues
- Kept daily logs of each person's activities, behaviors, meals, and naps
- Was open and honest with the parents of the children about their daily activities and behaviors
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
- Taught children to be considerate of others, to use good manners, and to engage in other social development activities
- Ran school according to company and state licensing requirements
- Trained, coached, and mentored staff to ensure that the new program was implemented smoothly
- Incorporated music and play into activities that were developmentally appropriate
- Sent each parent a quarterly progress report and a milestone report
Sales Associate
Five Below
07.2020 - 06.2021
- Sold various products by explaining unique features and educating customers on proper application
- Recommended merchandise to customers based on needs and preferences
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Stayed up to date on store promotions, payment policies and security practices
- Used register system to ring up customer purchases, process payments and issue receipts
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Crew Member Staff
Playthings Etc
03.2019 - 04.2020
- Interacted professionally with customers, peers and management, which helped develop articulate communication and active listening skills
- Used various techniques, including cold calling, prospecting and networking to land new customers and penetrate new markets
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date
- Monitored multiple databases to keep track of all company inventory
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Listened to customers’ comments, responded appropriately and forwarded issues to appropriate department.
Education
High School Diploma -
Moniteau School District
West Sunbury, PA06.2020
No Degree - Diagnostic Medical Sonography
Pittsburgh Career Institute
Pittsburgh, PA2020
Skills
- Report Preparation and Analysis
- Policy Management
- Administrative Support
- Financial and Operational Reporting
- Staff Training
- Planning and Prioritization
- Production Improvement
- Accounts Payable and Accounts Receivable
- Personnel Management
- Office Supplies and Inventory
- Purchase Orders
- Microsoft
Timeline
Customer Service Representative
Eagle Printery
11.2022 - Current
Receptionist Coordinator
Quality Life Services-Sugarcreek
05.2022 - 11.2022
Childcare Teacher
Butler YMCA Early Learning Center
06.2021 - 03.2022
Sales Associate
Five Below
07.2020 - 06.2021
Crew Member Staff
Playthings Etc
03.2019 - 04.2020
High School Diploma -
Moniteau School District
No Degree - Diagnostic Medical Sonography
Pittsburgh Career Institute
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