Cassandra Ambrose
Steelton,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Highgate Hotels
Harrisburg, PA
09.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new staff on company policies and front desk procedures to enhance team performance.
- Implemented efficient workflows that improved response times for guest requests and services.
- Monitored inventory of supplies, ensuring adequate stock levels for front desk operations.
- Developed strategies to enhance guest satisfaction, contributing to positive online reviews and repeat business.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
Warehouse Associate
thredUP
Mechanicsburg, PA
04.2024 - 08.2024
- Handle/inspect secondhand clothing
- Accept or deny secondhand clothing for sale
- Dress mannequins for pictures for website
Line Cook
Colebrook Tavern
Mount Gretna, PA
10.2023 - 03.2024
- Prepare food
- Open/close
- Cook with fryers, flattop, sauté
- Clean
- Wash dishes when needed
Line Cook
Rising Sun
Palmyra, PA
06.2023 - 10.2023
- Prepared food
- Opened/closed
- Use fryers, flattop, grill
- Rolled sushi
- Cleaned
Cook
Verhovay Home Association
Harrisburg, PA
12.2021 - 05.2023
- Clean fryers, cook/complete orders, prep food for the day, put away Sysco orders, clean dishes, deliver food to tables, etc.
Service Advisor Assistant
Bobby Rahal Automotive Group
Mechanicsburg, PA
06.2022 - 12.2022
- 1. Greet customers/check them in
- 2. Take payment
- 3. Make phone calls regarding clients’ service
- 4. Schedule appointments
- 5. Park cars if needed
- 6. Give quotes for services
Sales Associate
Jersey Mike's Subs
Harrisburg, PA
11.2020 - 07.2021
- Answered incoming calls
- Conducted credit card transactions through POS System
- Placed orders
- Educated customers about Jersey Mikes App and loyalty program
- Stocked the floor
- Provided pleasant customer service
- Maintained a clean service environment
- Responsible for store displays
Sales Associate
Target
Harrisburg, PA
04.2019 - 03.2020
- Responsible for auditing and organizing the whole store
- Restocked shelves
- Kept store clean
- Answered guest questions
- Provided a quick and exceptional customer experience
Sales Associate
Daymon Interactions
Harrisburg, PA
03.2017 - 08.2017
- Greeted customers in a friendly manner
- Assisted an average of 50 customers per day
- Answered customer questions
- Helped ensure customer satisfaction
- Served samples of food to customers
Education
High school diploma -
Bishop McDevitt High School
Harrisburg, PA05.2019
Skills
- Food handling
Customer service
Kitchen experience
POS
Food safety
Cash handling
Heavy lifting
Time management
Food service
Office experience
Computer skills
Guest services
Microsoft Word
Communication skills
Driving
Typing
Cooking
Serving
Restaurant experience
Data entry
Pallet jack
Front desk
Kitchen Experience
Organizational skills
English
Phone etiquette
Food handling
Certification
- Food Handler Certification
- Driver's License
- Non-CDL Class C
Timeline
Front Desk Agent
Highgate Hotels
09.2024 - Current
Warehouse Associate
thredUP
04.2024 - 08.2024
Line Cook
Colebrook Tavern
10.2023 - 03.2024
Line Cook
Rising Sun
06.2023 - 10.2023
Service Advisor Assistant
Bobby Rahal Automotive Group
06.2022 - 12.2022
Cook
Verhovay Home Association
12.2021 - 05.2023
Sales Associate
Jersey Mike's Subs
11.2020 - 07.2021
Sales Associate
Target
04.2019 - 03.2020
Sales Associate
Daymon Interactions
03.2017 - 08.2017
High school diploma -
Bishop McDevitt High School