Cassandra Brown
Perkiomenville
Summary
I am an enthusiastic and motivated person who is passionate about quality customer service. I am a team player who works well both independently and in a team setting. I am also a skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Team Member
Playa Bowls
10.2024 - Current
- Kept work areas clean and organized
- Learned all required tasks to be able to complete them with efficiency and accuracy.
- Worked scheduled shifts and picked up shifts when I was available.
- Working together with the rest of the team to get customers their orders quickly, especially in a rush.
Barista
Blossom Cafe
09.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Associate
Spring Mountain Adventures
12.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hostess
Margarita's
03.2020 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Communications And Managerial Economics
University of Massachussetts Amherst
Amherst, MA05.2027
High School Diploma -
Boyertown Area Senior High School
Boyertown, PA06.2023
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Guest Services
Timeline
Team Member
Playa Bowls
10.2024 - Current
Barista
Blossom Cafe
09.2022 - Current
Customer Service Associate
Spring Mountain Adventures
12.2020 - Current
Hostess
Margarita's
03.2020 - 06.2023
Communications And Managerial Economics
University of Massachussetts Amherst
High School Diploma -
Boyertown Area Senior High School
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