Cassandra Buck
Ralston
Summary
Compassionate Direct Support Professional with experience working with both health and behavioral-based clients. Committed to providing care to the highest of standards. ensuring that individuals feel supported in all aspects of daily living. Values teamwork as essential for providing the highest quality services to clients in need.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Futures Community Support Services
Canton
03.2018 - Current
- Assisted individuals with daily living activities and personal care needs.
- Supported individuals in developing life skills and achieving personal goals.
- Communicated regularly with families and caregivers to keep them informed of individuals' progress and needs.
- Documented individual behavior and care plans accurately for review.
- Provided crisis intervention and de-escalation techniques during critical situations.
- Maintained a safe and supportive environment for all individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Built trusting relationships with individuals to foster a supportive and effective care environment.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Enhanced individual wellbeing by supporting participation in recreational activities.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Assisted individuals with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for individuals.
- Built strong and trusting rapport with individuals and loved ones.
- Monitored health and well-being of individuals and reported significant health changes.
- Organized engaging activities and sourced materials to enhance enjoyment and enrichment in daily routines.
Key Holder
Dollar General
Canton
02.2017 - 03.2018
- Managed store opening and closing procedures to ensure security and compliance.
- Supervised cash handling processes, ensuring accuracy and integrity during transactions.
- Trained new team members on store operations and customer service standards.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Managed key holder responsibilities, overseeing store openings and closings while securing premises.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Balanced cash registers to maintain financial integrity and accuracy.
- Executed thorough opening, closing, and shift change functions, upholding daily operational standards.
Assistant Manager
Acorn Markets
Canton
08.2012 - 12.2016
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues, fostering a collaborative environment for improved teamwork.
- Monitored staff performance, identifying and addressing issues to enhance team effectiveness.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in developing staff schedules for optimal coverage and efficiency.
- Managed inventory levels to ensure availability of essential supplies.
- Managed customer service inquiries and complaints, ensuring timely resolutions to enhance customer satisfaction.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed store opening and closing procedures to ensure security and compliance.
- Supervised cash handling processes to maintain accuracy and integrity.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Used Point of Sale register system to complete transactions.
- Trained, managed and motivated employees to promote professional skill development.
- Designed staff schedules to meet the demands of business operations.
- Ensured compliance with all company policies and procedures.
Education
High School Diploma -
Canton Area School District
Canton, PA06-2011
Skills
- Direct patient care
- Personal care assistance
- Crisis intervention
- Crisis response
- Behavior monitoring
- Behavior management
- Behavioral support
- Care planning
- Support planning
- Skills development
- Life skills training
- Community support
- Community integration
- Community activities
- Client advocacy
- Mobility assistance
- Client transportation
- Medication administration
- Adaptive equipment use
- ADL support
- Hygiene assistance
- Health safety
- Infection control procedures
- De-escalation techniques
- Charting and documentation
- Team collaboration
- Communication skills
- Rapport building
- Active listening
- Emotional intelligence
- Problem-solving
- Compassionate caregiving
- Nutrition knowledge
- Nutrition
- Behavior redirection
- Problem-solving
Certification
DSP-lll
Timeline
Direct Support Professional
Futures Community Support Services
03.2018 - Current
Key Holder
Dollar General
02.2017 - 03.2018
Assistant Manager
Acorn Markets
08.2012 - 12.2016
High School Diploma -
Canton Area School District