Cassandra Majetic
Koppel
Summary
Utilizes expertise gained as agent at Center One to pursue role in Center One Leadership team
Overview
20
20
years of professional experience
Work History
Bakery/Deli Associate
Walmart
Chippewa Falls
09.2025 - Current
- Assisted customers in selecting products and provided recommendations based on preferences.
- Maintained cleanliness and organization of the bakery and deli areas to ensure a welcoming environment.
- Operated deli equipment to slice meats and cheeses accurately, ensuring customer satisfaction.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Collaborated with team members to meet daily production and service goals efficiently.
- Packaged and labeled products for display, ensuring compliance with company standards.
- Monitored product quality and freshness, removing expired items from shelves regularly.
- Engaged in continuous training to improve product knowledge and customer service skills.
- Rotated stock on shelves to ensure product freshness.
- Maintained a positive and friendly demeanor at all times to enhance the customer experience.
Customer Service Representative
Center One, LLC.
Beaver Falls
07.2018 - 04.2025
- Taking inbound customer service calls, activation calls, collection calls, and payment calls.
- Also acquired the ability to de-escalate situations and provide the optimal customer experience.
- Joined the PACE team in March of 2019.
- While on PACE: initiated dispute and fraud claims, performed mobile app and online support, offered Hardship options to the customer as a last resort.
- Gained a vast knowledge of credit cards and their processes, trained on products and changes within the company, and help co-workers with questions concerning product knowledge and de-escalation.
- Top Ten Representative: 2018
- Perfect Attendance: 2019
- Handled inbound customer service calls, addressing inquiries and providing product information.
- Utilized CRM systems to manage customer interactions and improve service delivery.
- Resolved customer complaints, ensuring timely follow-up and resolution.
- Maintained up-to-date knowledge of company products and services to assist customers effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cleaning Crew Member
ABM
Cranberry
01.2012 - 01.2015
- Cleaned cubicles and conference rooms at Westinghouse.
- Worked with heavy cleaning equipment.
- Cleaned and polished the inside and outside of elevators and tracks.
- Performed routine cleaning of office spaces, ensuring a tidy and welcoming environment for employees.
- Operated various cleaning equipment, including floor scrubbers and vacuum cleaners, to maintain cleanliness standards.
- Collaborated with team members to complete assignments efficiently and meet cleaning schedules.
Cashier; Stocker
Dollar General
Ellwood City
01.2006 - 01.2009
- Unloaded trucks.
Education
University of Phoenix - Psychology Major
University of Phoenix
Home, PA01.2009
Lawrence County Vo-Tech - Culinary Focus
Lawrence County Vo-Tech
New Castle, PA01.2006
Skills
- Customer service excellence
- Product expertise
- Inventory control
- Food safety compliance
- Deli equipment operation
- Training and development
- Stock rotation
- Attention to detail
- Customer service
- CRM software
- Product knowledge
- Conflict resolution
- Payment processing
- Customer relationship management
- Team collaboration
- Inventory management
- Quality assurance
- Problem solving
- Verbal and written communication
- De-escalation techniques
- Professional telephone demeanor
- Adaptability and flexibility
- Administrative support
- Product education
- Hospitality and accommodation
- Prioritization
- Staff education and training
- Building rapport
References
Available Upon Request
Activities
- Football Mom, 01/01/12, Present
- Member of Lillyville Church, Fombell, PA, 01/01/12, Present
Timeline
Bakery/Deli Associate
Walmart
09.2025 - Current
Customer Service Representative
Center One, LLC.
07.2018 - 04.2025
Cleaning Crew Member
ABM
01.2012 - 01.2015
Cashier; Stocker
Dollar General
01.2006 - 01.2009
University of Phoenix - Psychology Major
University of Phoenix
Lawrence County Vo-Tech - Culinary Focus
Lawrence County Vo-Tech