Cassandra Sheppard
Middletown
Summary
Dynamic and results-driven professional with a proven track record at Uhaul Moving And Storage, excelling in customer service and operational efficiency. Known for exceptional problem-solving skills and a friendly, positive attitude, I effectively enhance team collaboration and maintain meticulous attention to detail, ensuring high levels of customer satisfaction and streamlined processes.
Overview
15
15
years of professional experience
Work History
Warehouse
North Metal & Chemical
03.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Assistant Store Manager
Uhaul Moving And Storage
01.2021 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Self Storage Manager
Uhaul Moving And Storage
06.2020 - 03.2021
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
Cook
Bob Evans Restaurant
08.2019 - 11.2020
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Cook
Moes Southwestern Grill
02.2018 - 07.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Security
Walmart
03.2015 - 03.2016
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Provided fire and rescue first response to security clients.
- Followed designated loss prevention, security and safety practices.
Cashier
Walmart
03.2013 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Petco
02.2010 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
York County School of Technology
York, PA06.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
Timeline
Warehouse
North Metal & Chemical
03.2023 - 08.2024
Assistant Store Manager
Uhaul Moving And Storage
01.2021 - 03.2022
Self Storage Manager
Uhaul Moving And Storage
06.2020 - 03.2021
Cook
Bob Evans Restaurant
08.2019 - 11.2020
Cook
Moes Southwestern Grill
02.2018 - 07.2019
Security
Walmart
03.2015 - 03.2016
Cashier
Walmart
03.2013 - 09.2015
Cashier
Petco
02.2010 - 01.2012
York County School of Technology
Similar Profiles
Trevor GiftTrevor Gift
Plant Manager at American Metal Chemical CorporationPlant Manager at American Metal Chemical Corporation
Steven GammellSteven Gammell
Industrial Maintenance Technician at American Metal Chemical CorpIndustrial Maintenance Technician at American Metal Chemical Corp
Yulia KotarskayaYulia Kotarskaya
Marketing Manager at Cabro S.p.a. Chemical Producer of Precious Metal-based CatalystsMarketing Manager at Cabro S.p.a. Chemical Producer of Precious Metal-based Catalysts