Summary
Overview
Work History
Education
Skills
Timeline
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CASSANDRA WANGLER

Pittsburgh

Summary

Professional with extensive background in enhancing member experiences through exceptional service and support. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, problem-solving, and relationship-building. Known for reliability and contributing positively to organizational goals.

Overview

4
4
years of professional experience

Work History

Membership Services Representative

Pittsburgh Penguins
03.2023 - Current
  • Led the team in renewal percentage for the 2023-24 and 2024-25 hockey seasons, exceeding personal and departmental goals
  • Manage relationships with current, past, and prospective season ticket holders through phone calls, emails, and in-person meetings to drive renewals and new business
  • Identify upsell opportunities through thoughtful, personalized outreach that aligns with each client's unique situation and engagement level
  • Provide high-level customer service to both dedicated season ticket members and the general public, offering solutions that ensure our fans have the best experience possible
  • Serve as a liaison between fans and internal departments to resolve issues related to ticketing, billing, and game-day concerns
  • Assist with planning and executing member-exclusive events and experiences to enhance fan engagement
  • Proficient in Ticketmaster Archtics and Microsoft KORE CRM system

Inside Sales Representative

Pittsburgh Penguins
07.2022 - 03.2023
  • Generated $398,000 in overall revenue for 2022-23 hockey season including full season, partial plans, group ticket packages, etc.
  • Provided excellent customer service through daily touchpoints, gameday client seat-visits, and personalized communication
  • Participated in both internal and external sales trainings to enhance product knowledge and refine sales techniques

Intern

Pittsburgh Penguins Foundation
01.2022 - 05.2022
  • Managed various aspects of the Foundation’s social media channels
  • Created social media posts that saw a 6.2x greater than average distribution on Facebook and were shared across social media by the NHL, the Pittsburgh Penguins, ESPN, Barstool Sports, The Sports Network, ABC, and more
  • Assisted with the coordination of special events and gameday promotions
  • Researched possible growth opportunities for the Foundation

Game Day Intern

Pittsburgh Pirates
05.2021 - 10.2021
  • Established a friendly and safe environment for PNC Park guests
  • Provided guests with directions and assistance
  • Maintained safety in restricted areas by monitoring access points
  • Recruited to assist Vice President of Strategy with market research and presentations

Education

Bachelors of Science - Sports, Arts, and Entertainment Management, Business Management

Point Park University
Pittsburgh, PA
06.2022

Skills

  • Relationship building
  • Conflict resolution
  • Customer retention
  • Sales and upselling
  • Emotional intelligence
  • Problem-solving aptitude
  • CRM software expertise
  • Teamwork and collaboration
  • Problem-solving skills

Timeline

Membership Services Representative

Pittsburgh Penguins
03.2023 - Current

Inside Sales Representative

Pittsburgh Penguins
07.2022 - 03.2023

Intern

Pittsburgh Penguins Foundation
01.2022 - 05.2022

Game Day Intern

Pittsburgh Pirates
05.2021 - 10.2021

Bachelors of Science - Sports, Arts, and Entertainment Management, Business Management

Point Park University

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CASSANDRA WANGLER