Cassandra Wilson
Bedford
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Analyst
K2 Services
03.2025 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
Bar Manager
Village News LLC
01.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Assistant General Manager
Blairmont County Club
01.2016 - 01.2020
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Server Supervisor
H.B. Culpeppers
01.2014 - 01.2016
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
Education
Professional Certificate - Cloud Cybersecurity
Coursera
01.2024
High School Diploma - undefined
Elk County Catholic High School
01.2013
Skills
- Customer support
- IT service management
- Troubleshooting
- IT risk management
- Network security
- Excellent communication
- Active listening
- Technical analysis
- Analytical thinking
- Attention to detail
Timeline
Analyst
K2 Services
03.2025 - Current
Bar Manager
Village News LLC
01.2021 - Current
Assistant General Manager
Blairmont County Club
01.2016 - 01.2020
Server Supervisor
H.B. Culpeppers
01.2014 - 01.2016
High School Diploma - undefined
Elk County Catholic High School
Professional Certificate - Cloud Cybersecurity
Coursera
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