Cassidy Albright
Burnham ,PA
Summary
Dynamic Patient Access Representative with a proven track record at Geisinger Medical Group, adept at enhancing patient experiences through effective communication and problem-solving. Skilled in EMR and records management, I successfully streamlined operations and improved service delivery, ensuring compliance and efficiency in fast-paced healthcare environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Geisinger Medical Group
Lewistown, PA
04.2024 - Current
- Supported scheduling of appointments by coordinating availability with clinical staff and patients.
- Managed patient inquiries and provided information regarding services and procedures effectively.
- Collaborated with team members to streamline front desk operations for improved patient experience.
- Adapted quickly to new technologies and workflows, enhancing overall office productivity.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Assisted over 1000 patients every month with scheduling.
Health Services Manager
United States Air Force Reserve
10.2019 - 10.2025
- Developed and implemented health service programs to enhance patient care quality.
- Coordinated staff training sessions to improve operational efficiency and compliance.
- Analyzed patient data to identify trends, leading to improved service delivery strategies.
- Collaborated with multidisciplinary teams to streamline health service operations.
- Implemented electronic health records system to improve accuracy, efficiency, and accessibility of patient information.
- Streamlined communication between departments by establishing regular meetings and reporting structures.
- Managed over 2000 medical records and 50+ personnel
- Assisted with training over 10 new personnel.
Patient Access Representative
Geisinger Lewistown Hospital
Lewistown, PA
10.2022 - 04.2024
- Assisted patients with check-in and registration processes to ensure smooth access to care.
- Verified patient insurance information accurately to facilitate timely service delivery.
- Familiarized with electronic health record (EHR) systems to update patient data efficiently.
- Maintained confidentiality of patient records in compliance with HIPAA regulations consistently.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Education
High School Diploma -
Mifflin County High School
Lewistown, PA06.2019
Skills
- Multitasking and organization
- Healthcare systems navigation
- Epic and Cerner proficiency
- EMR
- Documenting and recording information
- Records management
- Problem-solving
- Team collaboration
- Verbal and written communication
Certification
- CPC - AAPC - Expected completion by April 2025
- Leadership Training - April 2025
Timeline
Patient Access Representative
Geisinger Medical Group
04.2024 - Current
Patient Access Representative
Geisinger Lewistown Hospital
10.2022 - 04.2024
Health Services Manager
United States Air Force Reserve
10.2019 - 10.2025
High School Diploma -
Mifflin County High School