Cassie Bianco
Jeannette
Summary
Results-driven associate with diverse experience in customer service, retail operations, and technical support. Proven ability to communicate effectively and solve problems efficiently. Demonstrated success in delivering high-quality customer experiences and resolving complex issues. Contributed to team objectives while managing individual responsibilities.
Overview
17
17
years of professional experience
Work History
Tier 1 Associate
Amazon
North Versailles
07.2024 - Current
- Certified to operate forklifts, powered pallet jacks, and other Powered Industrial Truck (PIT) equipment to support safe, efficient material handling operations.
- Consistently stow an average of 450 packages per hour, contributing to fast, accurate, and efficient workflow operations.
- Quickly and accurately stage carts for drivers, supporting timely dispatch and streamlined delivery operations.
- Induct an average of 2,000 packages or more per hour, ensuring high accuracy, and supporting fast, efficient processing operations.
Lead Store Associate
Aldi
Irwin
03.2018 - 09.2024
- Trained and mentored over 10 new associates, reducing onboarding time by 20%, while maintaining high performance standards.
- Improved store restocking efficiency by more than 15% by reorganizing team workflows and implementing faster stocking procedures.
- Lead a high-performing team that achieved top store performance metrics in the Saxonburg district for sales and operational efficiency.
- Optimized inventory management, decreasing out-of-stock items by 22%, and improving product availability, resulting in increased customer satisfaction.
- Trusted to lead full store operations during the COVID-19 pandemic in the absence of upper management, ensuring continued productivity, safety, and customer service.
Beer and Wine Manager
Giant Eagle
Greensburg
01.2016 - 03.2018
- Achieved 100% compliance in state alcohol regulations and internal audits by implementing rigorous ID verification procedures and documentation controls.
- Increased department sales by 36% within the first year by optimizing product assortment, adjusting pricing strategies, and executing high-impact seasonal displays.
- Boosted promotional lift by 10% by planning and executing endcap, cross-merchandising, holiday, and tasting events, aligned with Giant Eagle corporate programs.
- Strengthened vendor relationships, securing priority allocations of high-demand, seasonal, and limited-release products that improved department differentiation.
- Improved customer satisfaction scores (or 'positive guest feedback') by delivering expert product recommendations and training associates to elevate the guest experience.
Health and Beauty Manager
Walmart
Greensburg
08.2008 - 12.2015
- Increased Health and Beauty department sales by 12% by optimizing endcap merchandising, improving planogram execution, and prioritizing high-velocity SKUs based on sales data.
- Reduced out-of-stock inventory by 26% through proactive forecasting, daily on-hand accuracy checks, and tighter coordination with replenishment teams.
- Boosted gross margin by 4.5% by tightening shrink controls, improving product rotation, and reinforcing loss-prevention standards with associates.
- Led and developed a team of five associates, increasing productivity by 20% and reducing turnover through clearer expectations and consistent coaching.
- Increased over-the-counter (OTC) sales by more than 10% by analyzing seasonal demand and expanding the assortment in high-growth health categories.
- Grew premium beauty sales by 17% by redesigning displays, improving signage, and introducing targeted in-aisle product education.
- Reduced shrink in Health and Beauty Aides (HBA) through controlled-access procedures, improved backroom organization, and staff retraining on high-risk items.
Education
High School Diploma -
Norwin High School
North Huntingdon, PA06-2002
Certificate of Technical Studies - Architectural And Mechanical Drafting
Westmoreland Career And Technology Center
New Stanton, PA06-2002
Associate of Science - Information Science And Technology
The Pennsylvania State University
World CampusSkills
- Problem solving
- Effective communication
- Adaptability
- Time management
- Process improvement
- Organizational skills
- Data analysis
- Compliance assurance
- Computer literacy fundamentals
- Forklift operation
- Package induction
- Inventory management
- Compliance auditing
- Team leadership
- Visual merchandising
- Sales optimization
- Customer relationship management
- Training and mentoring
- Merchandise display
- Store operations
- Budgeting and finance
- Employee scheduling
- POS systems
- Inventory control
- Event planning
Timeline
Tier 1 Associate
Amazon
07.2024 - Current
Lead Store Associate
Aldi
03.2018 - 09.2024
Beer and Wine Manager
Giant Eagle
01.2016 - 03.2018
Health and Beauty Manager
Walmart
08.2008 - 12.2015
High School Diploma -
Norwin High School
Certificate of Technical Studies - Architectural And Mechanical Drafting
Westmoreland Career And Technology Center
Associate of Science - Information Science And Technology
The Pennsylvania State University