Cataleena Tavormina
Carnegie
Summary
Dynamic professional with extensive experience in operational management and customer service at Altitude Trampoline Park. Proven track record in enhancing guest relations and training staff, while ensuring compliance with safety standards. Skilled in cash handling and employee scheduling, fostering a positive environment that drives team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Altitude Trampoline Park
02.2023 - Current
- Supervised daily operations to ensure compliance with safety regulations and operational standards.
- Collaborated with team members to enhance customer service experiences and resolve guest inquiries efficiently.
- Handled cash accurately and prepared deposits.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Barista
Dunkin' Donuts
08.2021 - 12.2022
- Prepared and served high-quality beverages following standard recipes and customer preferences.
- Operated espresso machines, blenders, and other equipment to ensure efficient beverage production.
- Assisted in training new baristas on procedures, product knowledge, and customer service skills.
- Handled cash transactions accurately while processing orders efficiently in a fast-paced environment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Chartiers Valley High School
Bridgeville, PASkills
- Operational management
- Customer service
- Cash handling
- Employee scheduling
- Facility maintenance
- Recruitment processes
- Training and development
- Conflict resolution
- Guest relations
- Employee relations
Timeline
Assistant General Manager
Altitude Trampoline Park
02.2023 - Current
Barista
Dunkin' Donuts
08.2021 - 12.2022
High School Diploma -
Chartiers Valley High School