Cate Raihall
West Chester
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Harvest Tide Steakhouse Restaurant
Bethany Beach, DE
05.2023 - 09.2023
- Managing multiple tables simultaneously during high volume service without compromising service quality.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Suggested wine pairings to go with specific menu items, and increased bottle service skills
- Supported special events such as weddings or corporate functions, tailoring service to guest needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Contributed to team service by assisting colleagues with tasks and anticipating needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Performed side work efficiently during service.
Server
Northeast Seafood Kitchen SoDel Concepts
Ocean View, DE
05.2022 - 09.2023
- Shared knowledge of menu items with guests, emphasizing specials and suggesting appropriate wine parings.
- Managed up to 8 tables at once with efficiency and professionalism
- Received training on and executed wine bottle service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment to enhance overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Performed sidework duties efficiently throughout shift
- Increased POS experience and mastery
Events Coordinator/Retail Store Associate/Gardening Assistant
Thornbury Farm CSA
05.2021 - 08.2021
- Improved customer service skills and customer satisfaction by setting up and directing professionals during events; ensuring all customer needs were met at all times.
- Managed event space during weddings, business conferences, musical performances, and other special parties.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Harvested crops, weeded beds, pruned plants, and set up CSA table for customers.
Server/Hostess/Barista/Shift-Lead
Clean Juice
02.2019 - 08.2020
- Trained, scheduled and supervised other barista/service workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety of food products and specialty drinks.
- Made a variety of drinks and food items, such as lattes, smoothies, cold-pressed juices, salads, and power bowls.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Relied upon for both opening and closing the restaurant by myself and setting/ closing up the register and handling the money.
- Cultivated valuable customer service skills by interacting via attentive food service, answering phones, and making in-store connections.
- Restocked display cases, sanitized kitchen, stayed ahead on dishes, and unloaded shipments.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Associate of Science - Public Health And Neuroscience
University of Vermont
Burlington, VTCurrent
GED -
Unionville High School
Kennett Square, PA06-2021
Skills
- Time management
- POS system mastery
- Interpersonal Communication
- Menu memorization and Item promotion
- Creative problem-solving
- Multitasking Abilities and Adaptability
- Marketing and advertising
- Wine and Liquor Service
Certification
Delaware Alcoholic Beverage Server Training Certification
Timeline
Fine Dining Server
Harvest Tide Steakhouse Restaurant
05.2023 - 09.2023
Server
Northeast Seafood Kitchen SoDel Concepts
05.2022 - 09.2023
Events Coordinator/Retail Store Associate/Gardening Assistant
Thornbury Farm CSA
05.2021 - 08.2021
Server/Hostess/Barista/Shift-Lead
Clean Juice
02.2019 - 08.2020
Associate of Science - Public Health And Neuroscience
University of Vermont
GED -
Unionville High School
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