Catelyn Way
State College
Summary
Dynamic professional with extensive experience at Penn State University, excelling in academic program coordination and student support. Proven ability to enhance operational efficiency through strong organizational skills and effective communication. Proficient in Microsoft Office and adept at multitasking, ensuring seamless service delivery and fostering a collaborative environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Quaker Steak & Lube
State college
07.2024 - Current
- Provided excellent customer service to enhance dining experiences.
- Managed table assignments and seating arrangements for optimal flow.
- Took customer orders accurately and communicated them to the kitchen staff.
- Prepared and served food and beverages in a timely manner.
Undergraduate Academic Program Coordinator
Penn State University
02.2023 - Current
- Coordinate administrative operations for the undergraduate program for a very large department. Manage and maintain undergraduate student academic records, verify graduation requirements for majors and minors for University Park and World Campus. Assist students and faculty in resolving problems relating to scheduling and graduation issues. Process drop-adds, course substitutions, controlled course admissions, late registration, coordination of and submission of course controls for all department courses. Act as the first point of contact for visitors, academic advisers, faculty, staff, and students in the Student Advising Office. Create and maintain departmental files and databases. Request, collect, compile and update Lion Path with requests for course finals. Manage 25Live requests and facilitate department and General Purpose Classroom (GPC) scheduling for faculty and staff. Track student data for the Communication Team for distribution and use in curricular and program review. Provide support to Administrative Coordinator for course scheduling during periods of multiple deadlines. Initiate revisions of future classes in Lion Path. Collaborate with administrative scheduling team to establish courses to be offered and avoid conflict for instructors. Modify classroom assignments, add instructors and teaching assistants to courses.
- Support departmental academic advising center. Create, edit, and maintain departmental and advising forms and materials. Work with 6 academic advisers calendars directing appointments, triage student phone calls and assist as needed. Assist students, faculty, staff and advisers with University, College and Departmental policy and procedures. Process requests for Administrative course cancellation and grade change authorization forms to the University Registrar. Act as administrator for the University Park PSYCH 301 and World Campus Psychology course exception requests. Update and post Qualtrics surveys each semester, compile requests, review prerequisites, approve, schedule, and notify students with decision. For World Campus submit request to World Campus Registrar and execute decision made by the director.
- Maintain graduation list for all undergraduates in department at University Park Campus and World Campus. Maintain graduation list and verify eligibility for graduation for departmental minors from all campuses. Process course substitutions and exemption requests. Collaborate with students, departmental academic advisers, college records specialists, and concurrent major advisers and staff to assist graduates with requirements for graduation. Oversee department graduation and reception to include creation and distribution of invitations and program pamphlet, participate in college reception, and order/distribute faculty regalia for ceremonies. Facilitate textbook process between faculty, teaching assistants, bookstore, and publishers. Maintain publisher contacts. Order desk and examination copies and course materials for faculty and teaching assistants. Maintain departmental library of textbooks. Implement semester SRTE administration for undergraduate courses. Facilitate two factor ID, tracking and reconciling for the department. Act as back-up to graduate staff, coordinate back-up for undergraduate program when needed. Perform general clerical duties, greet, and direct visitors in the advising center. Assist in the design and maintenance of departmental website and social media accounts. Act as administrator for the departmental research subject pool. Collect, maintain, and preserve subject pool documentation and approvals. Assist students with account set up and administration. Work with faculty and researchers for study creation, approvals, and execution. Track student participation and award credit. Facilitate registration for research and independent studies. Record, track, and report participation in research and independent studies. Use University, College, and Departmental database and record keeping systems to gather and maintain information.
Facilities Specialist
Penn State University
11.2021 - 02.2023
- Assist with evaluating project or process requests
- Assemble, retrieve and report data pertaining to program
- Perform administrative and record keeping functions including but not limited to keys, electronic access, equipment and supplies
- Adhere to and function within established University policies and procedures, assuring all aspects of a safe working environment for employees and customers
- Explore, identify and participate in initiatives, processes and procedures to improve operational efficiencies while assuring quality within University policies
- Interact with various internal and external customers to refer/resolve problems associated with assigned work activities
- Maintain awareness and make use of continuous quality improvement tools
- Maintain awareness and promote an environment that recognizes the value of diversity in the workplace
Service Advisor
Blaise Alexander Family Dealerships
01.2021 - 09.2022
- Greet customers and assist them with any inquiries they may have. Perform vehicle walkaround and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. Consult with customer on applicable service specials. Document declines for services and ask for follow-up on future service considerations. Keep customer informed on completion times, service expenses, and possible changes. Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Service Advisor
PepBoy's Auto Service & Tires
08.2019 - 01.2020
- Greet customers and assist them with any inquiries they may have. Perform vehicle walkaround and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. Consult with customer on applicable service specials. Document declines for services and ask for follow-up on future service considerations. Keep customer informed on completion times, service expenses, and possible changes. Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Patient Access Representative
Mount Nittany Medical Center
10.2016 - 08.2019
- Interview patients or their representatives in order to obtain information necessary for accurate scheduling, patient identification, medical records, provision of services and billing of those services. Organizes work to facilitate cost effectiveness and efficiency in the delivery of services. Strives for excellence to obtain correct information Uses tools to assist. Utilizes communication skills and other behaviors to create an environment of customer service and hospitality.
Education
High School Diploma -
State College Area High School
State College, PA06-2008
Skills
- Auto Estimating
- Retail Sales
- Front Desk
- Microsoft Word
- Medical office experience
- Insurance Verification
- Medical Terminology
- HIPAA
- Medical Scheduling
- Dealership experience
- Accounts payable
- Copywriting
- Filing
- Transcription
- Clerical experience
- Windows
- Cash handling
- SIMBA (1 year)
- Medical Records
- CCure System (1 year)
- Workday (3 years)
- Administrative Experience
- Lionpath (3 years)
- 25Live (4 years)
- Microsoft Office (10 years)
- Academic assessment
- Course scheduling
- Collaborative teamwork
- Written and oral communication
- Faculty support
- Student enrollment
- Strong work ethic
- Teamwork
- Reliability
- Multitasking Abilities
Certification
PA RAMP Certificate
Timeline
Server
Quaker Steak & Lube
07.2024 - Current
Undergraduate Academic Program Coordinator
Penn State University
02.2023 - Current
Facilities Specialist
Penn State University
11.2021 - 02.2023
Service Advisor
Blaise Alexander Family Dealerships
01.2021 - 09.2022
Service Advisor
PepBoy's Auto Service & Tires
08.2019 - 01.2020
Patient Access Representative
Mount Nittany Medical Center
10.2016 - 08.2019
High School Diploma -
State College Area High School