Catey Stovall
Cranberry Township
Summary
Detail-oriented Customer Experience Coordinator and Key Carrier with experience coordinating initiatives to enhance shopping experiences. Trained staff on customer engagement strategies and resolved escalated issues, boosting customer loyalty. Committed to fostering a collaborative team environment that promotes exceptional service to every customer.
Overview
3
3
years of professional experience
Work History
Key Carrier
Marshalls
Cranberry Township, PA
10.2025 - Current
- Supervised sales floor operations, ensuring optimal customer service and adherence to company policies.
- Trained and mentored new associates on merchandise handling and store procedures.
- Collaborated with management on promotional strategies to enhance customer engagement and sales performance.
- Led team meetings to communicate objectives, address challenges, and share best practices for operational efficiency.
- Monitored cash register operations, ensuring accurate transactions and compliance with cash handling policies.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
Customer Experience Coordinator
Marshalls
Cranberry Township, PA
01.2026 - Current
- Coordinated customer service initiatives to enhance overall shopping experience.
- Trained staff on customer engagement strategies to foster a welcoming environment.
- Promoted the TJX Rewards Credit Card, achieving and maintaining an application percentage of .75%.
- Developed training materials for new hires focused on best practices in customer interactions.
- Resolved escalated customer issues effectively, ensuring satisfaction and loyalty.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Merchandise Coordinator
Marshalls
Cranberry Township, PA
01.2025 - 12.2025
- Coordinated merchandise displays to enhance visual appeal and drive sales.
- Collaborated with team members to optimize inventory management and stock replenishment processes.
- Analyzed sales trends to inform product selection and merchandising strategies.
- Assisted in training new staff on company policies and merchandising standards.
- Developed promotional signage and marketing materials to support ongoing campaigns.
- Monitored compliance with visual merchandising guidelines to maintain brand consistency.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to optimize product placement and enhance customer experience.
Sales Associate
Plato's Closet
Cranberry Township, PA
02.2023 - 11.2023
- Assisted customers in locating and selecting merchandise, enhancing overall shopping experience.
- Maintained store organization and cleanliness, ensuring appealing visual displays.
- Processed transactions efficiently, providing accurate change and receipts to customers.
- Collaborated with team members to restock inventory and manage stock levels effectively.
Education
High School Diploma -
Seneca Valley High School
Harmony, PA05-2023
No Degree - Political Science
West Virginia University
Morgantown, WVHigh School Diploma -
Seneca Valley High School
Harmony, PA05-2023
Skills
- Training and coaching
- Opening and closing procedures
- Customer service
- Problem-solving
- Persuasive speaking
- Reliability
- Effective communication
- Money handling
- Phone etiquette
- Professionalism
- Application processing
Accomplishments
- Achieved a customer loyalty-oriented team of cashiers through effectively training and promoting the TJX Rewards Credit Card.
- Awarded the "Associate of the Quarter" title circa 2025 as a result of driving sales in my respective department as a Merchandise Coordinator.
Timeline
Customer Experience Coordinator
Marshalls
01.2026 - Current
Key Carrier
Marshalls
10.2025 - Current
Merchandise Coordinator
Marshalls
01.2025 - 12.2025
Sales Associate
Plato's Closet
02.2023 - 11.2023
High School Diploma -
Seneca Valley High School
No Degree - Political Science
West Virginia University
High School Diploma -
Seneca Valley High School