Catheleine Marius
Philadelphia
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DSP
Merakey Allegheny Valley School
01.2024 - 04.2025
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
Server
The Hill At Whitemarsh
02.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Associate
Sweetgreen
09.2021 - 01.2022
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Host/server
Grand Luxe Cafe
12.2019 - 06.2021
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Collected orders and relayed them to bartenders quickly and accurately
Cashier
Walmart
03.2017 - 11.2019
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Achieved perfect attendance and on-time record
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma -
Delaware Valley Charter High School
Philadelphia, PA06-2016
Associate Of Applied Business -
Community College of Philadelphia
Philadelphia, PA09-2020
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Patience and empathy
- Customer assistance
Certification
CPR
Timeline
DSP
Merakey Allegheny Valley School
01.2024 - 04.2025
Server
The Hill At Whitemarsh
02.2022 - 10.2023
Customer Service Associate
Sweetgreen
09.2021 - 01.2022
Host/server
Grand Luxe Cafe
12.2019 - 06.2021
Cashier
Walmart
03.2017 - 11.2019
Diploma -
Delaware Valley Charter High School
Associate Of Applied Business -
Community College of Philadelphia
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